Toni Cook
West Columbia,SC
Summary
Results-oriented operations and logistics professional with hands-on experience in daily delivery operations, driver team coordination, and package issue resolution. Expertise in route optimization, operational problem solving, and effective communication between teams. Maintains accountability and ensures timely package processing, driving efficiency in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Operations Manager
Gofo Express
Columbia, South Carolina
2025.07 - Current
- Managed the day-to-day operations of the delivery team including assigning tasks, setting deadlines and ensuring adherence to best practices.
- Addressed performance issues with delivery team members to enhance team effectiveness.
- Developed team environment to support engagement and high performance.
- Ensured proper coverage and created schedules for timely same-day delivery.
- Monitored driver performance, including speed, accuracy, and safety of deliveries.
- Assigned urgent pickups based on package priority and route availability.
- Resolved route issues by collaborating with warehouse staff and drivers. with warehouse staff, and drivers
- Monitored and tracked returned, lost, and mis-delivered packages to ensure accurate inventory records and support warehouse performance.
Education
High School Diploma -
Fast Forward Charter High
Logan, UT2012-05
Skills
- Delivery scheduling
- Route optimization
- Performance monitoring
- Warehouse coordination
- Quality assurance
- Team leadership
- Staff training
- Conflict resolution
- Goal achievement
- Route planning
Timeline
Operations Manager
Gofo Express
2025.07 - Current
High School Diploma -
Fast Forward Charter High