Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Community Association Manager
Complete Association Management Company (CAMCO)
04.2012 - 09.2024
Managed 9 plus Homeowner Association Communities
Conducted quarterly Board Meetings
Conducted monthly Community Drives
Liaison between Accounting and Upper Management
Contacted Landscapers or other venders if needed
Worked with Board members to resolve issues within the community
Created year end budgets
Made sure contracts and Reserve Studies were up to date per NRS
Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
Developed and adhered to community budgetary restrictions in collaboration with board of directors.
Administrative Assistant to Community Manager
Complete Association Management Company (CAMCO)
04.2012 - 03.2016
Manage and track Project spreadsheet
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed filing system, entered data and completed other clerical tasks.
Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Managed approximately 20 to 25 incoming calls, emails and faxes per day from customers..
Executive Assistant to Director of Coaching and Mentoring
Performance Advantage Group – Armando Montelongo Seminars
05.2011 - 08.2011
Booking travel and making arrangements for hotels and cars if needed
Assistance for the training seminar presentations and handouts and flyers for coaches and mentors
Managed approximately 25 incoming calls, emails and faxes per day from clients.
Daily message retrieval and return calls for items as needed
Calendaring and scheduling appointments and meetings as well as teleconference calls
Ordering supplies and keeping stocked with needed items for seminars and team’s needs
General office management tasks
Ordering swag and items for students and mentors
Certificate creation
Tracking and recording the certification requirements for the Mentors and Coaches for their certification requirements
Testing for the mentors corrected and scored and recorded
Administrative Assistant, Field Support Specialist, Commercial Support Specialist/Project Coordinator
American Heart Association
04.2002 - 08.2010
Support to the National Director of Vertical Markets and four Vertical Market Account managers
The Vertical Market Team focused on five vertical markets: Academia, Law Enforcement, Corrections, Health and Fitness and Security
Composed and edited correspondence
Booking Director travel and making arrangements for hotels and cars if needed
Managed the account manager on-boarding process and new employee orientation
Reorganized and managed the new manager orientation
Managed the coordination and logistics of staff team meetings and ECC Affiliate team meetings
Managed the ECC/National Heart Walk Initiative and the ECC/Youth Market Initiative
Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
Associate Science Degree -
Mesa College
San Diego, California
06.1974
Skills
Diligent, detail-oriented knowledgeable of most office functions
Excels at multi-tasking, completing projects within time and budget constraints
Superior telephone, customer service
Computer skills with proficiency in Work, Excel, Outlook and PowerPoint
Community operations
Timeline
Community Association Manager
Complete Association Management Company (CAMCO)
04.2012 - 09.2024
Administrative Assistant to Community Manager
Complete Association Management Company (CAMCO)
04.2012 - 03.2016
Executive Assistant to Director of Coaching and Mentoring
Performance Advantage Group – Armando Montelongo Seminars
05.2011 - 08.2011
Administrative Assistant, Field Support Specialist, Commercial Support Specialist/Project Coordinator
American Heart Association
04.2002 - 08.2010
Associate Science Degree -
Mesa College
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