Summary
Overview
Work History
Education
Skills
Timeline
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Toni Coso

Chicago,IL

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Rideshare Driver

Lyft
Chicago, IL
01.2024 - 12.2024
  • Drove passengers from pick-up points to deliver to destination.
  • Complied with traffic regulations to safely operate vehicles.
  • Established positive relationships with customers through courteous interactions.
  • Assisted customers with setting up mobile payment methods for rideshare services.
  • Presented clean and sanitized vehicle to customers for utmost satisfaction.
  • Helped passengers feel comfortable by keeping pleasant temperatures and clean bus interiors.
  • Provided excellent customer service, including assistance with luggage and answering queries about the local area.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Assisted with customer requests and answered questions to improve satisfaction.

Janitorial

Malibu Condominium Association
Chicago, IL
06.2023 - 10.2023
  • Collaborated with other departments such as engineering, janitorial services.
  • Maintained janitorial closets in a clean, orderly manner.
  • Maintained janitorial equipment such as vacuums, buffers and mops in proper working order.
  • Ensured all safety protocols were followed while performing janitorial duties.
  • Performed light janitorial duties such as sweeping, mopping, and emptying trash cans.
  • Coordinated with external vendors for contracted services such as landscaping or janitorial work.
  • Responding promptly to requests for janitorial services from staff members or visitors.
  • Resolved customer complaints regarding janitorial services in a timely manner.
  • Coordinated with vendors for maintenance services such as plumbing, electrical work, janitorial services.

Security Officer

Titan Security
Chicago, IL
02.2020 - 05.2023
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Provided assistance to other departments as needed such as deliveries from vendors or contractors.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Operated communication systems between officers stationed throughout the facility.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Searched bags manually to identify prohibited items and contraband.
  • Verified photo IDs and tickets to allow guests passage.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
  • Confirmed visitor identification prior to granting entry into the building.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Provided escorts for visitors as needed throughout the facility.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Warehouse Laborer

Grand Prix Trading
Niles, IL
02.2019 - 05.2019
  • Operated machinery such as hand tools, power tools, hoists, lifts. safely and efficiently.
  • Assisted in inventory control activities, such as counting items and verifying stock records.
  • Collaborated with other movers when loading large equipment to prevent potential accidents.
  • Reported any damaged goods or discrepancies to supervisor immediately upon discovery.
  • Provided assistance to customers who needed help retrieving items from shelves or racks.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Transported materials between various departments using appropriate material handling equipment.
  • Protected items by wrapping in cling film, padded moving blankets and tape.
  • Organized shelves and pallets to maximize efficiency of space utilization in the warehouse.
  • Prepared orders for shipment by picking items from shelves according to customer requests.
  • Operated equipment and machinery according to safety guidelines.
  • Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.

Education

High School Diploma -

SS "Jure Kastelan" Omis
Omis, Croatia
06-2016

Skills

  • Customer service
  • Schedule management
  • Patience and tact
  • Tech-savviness
  • Multitasking and organization

Timeline

Rideshare Driver

Lyft
01.2024 - 12.2024

Janitorial

Malibu Condominium Association
06.2023 - 10.2023

Security Officer

Titan Security
02.2020 - 05.2023

Warehouse Laborer

Grand Prix Trading
02.2019 - 05.2019

High School Diploma -

SS "Jure Kastelan" Omis

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Toni Coso