Toni Cousyn

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Welcomed customers and helped determine their needs.

Learned duties for various positions and provided backup at key times. Helped customers complete purchases, locate items, and join reward programs.

• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Answered questions about store policies and addressed customer concerns.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer needs and made product recommendations to increase sales.
• Upsold additional products and services to customers, increasing revenue.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Learned duties for various positions and provided backup at key times.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

• Designed layouts for transmission lines, lattice towers and monopoles.
• Used [Software] to manage project workload, schedules and issues.
• Completed preventive inspections and tests of system components.
• Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.
• Established and maintained effective communication with clients and contractors.
• Evaluated project scope to estimate costs and set timelines for project delivery.
• Improved methods for measurement, documentation and work flow management.