Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Toni Davis

Toni Davis

Whippany,NJ

Summary

Successful real estate agent with a proven track record in Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Real Estate Agent

United Real Estate Gallery
01.2021 - 10.2024
  • Offered guidance on financing options to prospective homebuyers
  • Coordinated inspections and appraisals of properties as needed
  • Organized marketing materials such as flyers, brochures, and signage for listed properties
  • Provided exceptional customer service throughout entire buying, selling, or renting process
  • Scheduled and conducted property showings for potential buyers or renters
  • Collaborated with other real estate agents to share leads and expand client base
  • Maintained excellent relationships with clients through regular communication and updates
  • Prepared all necessary documents, including purchase agreements and rental contracts
  • Negotiated offers between buyers or renters and sellers or landlords
  • Assisted clients in purchasing, selling, and renting properties
  • Consistently followed up with clients after transactions were completed to maintain long-term relationships.

CUSTOMER SERVICE

Citibank
11.2019 - 10.2024
  • Independently manages small tier accounts such as Costco and utilizes customer systems to gather information or data to support the business
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Solves disputes to ensure customer retention while minimizing operating loss through adherence to establish rules and regulations
  • Received and processed client payments and updated accounts
  • Assist customers with questions, inquiries, and issues related to their banking accounts
  • Manage a steady volume of incoming calls from customers while navigating multiple systems.

Mental Health Technician

Memorial Hospital,
  • Supervise and coordinate daily treatment and service with Psychiatrist, Psychologist, Social Worker, Support service agencies, family and friends.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Collaborated with medical staff on the implementation of individual treatment plans.
  • ·Managed the patient portal in the system for the medical staff to access the patient’s information.
  • Maintained patient observation and set boundaries on inappropriate behavior and aided or restrained them to prevent injury to themselves or others.

FRONT DESK SUPERVISOR

Holiday Inn Express & Suites
08.2018 - 12.2019
  • Responsible for ensuring hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlement
  • Monitors Night Audit function to ensure hotel ledgers are balanced
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
  • Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guests needs and services.

Behavior Support Assistant

  • Instruct and counsel children and adolescents on positive behavioral aspects.
  • Held students accountable to campus behavioral expectations and administered appropriate consequences.
  • Assisted teachers with supervision of students in instructional settings.
  • Record measures of patients’ physical condition, using devices such as thermometers or blood pressure gauges.
  • Assisted behavioral therapist in developing behavioral therapy programs.
  • Provide behavior analysis principles, including assessment-based strategies for reducing problematic behavior.

Guest Service Assistant

  • Assisted with new resident orientation for the homeless, needy and/or residential program clients.
  • Maintained records of progress, and record outcomes in Homeless Management Information System.
  • Provided crisis intervention, guidance, and supportive counseling.
  • Administer random drug screening to the residents.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.

Education

High School Diploma -

Dillard High School

Skills

  • Communication
  • Task Prioritization
  • Resource development
  • Volunteer Management
  • Partnership Building
  • Problem-solving
  • Operations Management
  • Escrow management
  • Strategic Planning
  • Recruiting clients
  • Account Reconciliation
  • Financial Management
  • Risk Management
  • Customer Research
  • Property sales
  • Records Maintenance
  • Schedule development
  • Comparative market analysis
  • Client Needs Assessment
  • Lender relations
  • Inventory Control
  • Staff Management
  • Staff Development

Certification

  • Real Estate Sales Associate 2021

Timeline

Real Estate Agent

United Real Estate Gallery
01.2021 - 10.2024

CUSTOMER SERVICE

Citibank
11.2019 - 10.2024

FRONT DESK SUPERVISOR

Holiday Inn Express & Suites
08.2018 - 12.2019

Mental Health Technician

Memorial Hospital,

Behavior Support Assistant

Guest Service Assistant

High School Diploma -

Dillard High School

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Toni Davis