- Drawing and Painting
- Creative Writing
Toni De Franco
Wailuku,USA
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence. Detail-oriented individual with exceptional communication skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive issue identification and resolution, with a focus on optimizing processes and supporting the team.
Overview
16
16
years of professional experience
Work History
Server
Marcos Grill and Deli
11.2020 - Current
- Setting up the restaurant for daily service for a smooth operation for all employees
- Recorded food and drink orders to the customers highest standards
- Maintained full product knowledge of the menu and specials
- Made suggestions to customers based off preferences
- Passionate about the service and relationships built with recurring guests
Photographer
Blinnk Photography
01.2018 - 01.2020
- Transported and organized equipment, assisted in posing clients, and complete photo editing
- Collaborate with other creative roles in-house to develop new ideas for marketing initiatives
- Worked directly with clients to photograph children and family portraits
- Photo's chosen for marketing campaign and displayed in all chain locations
- Worked with team on visual, product, and design to brainstorm and execute creative direction for photo shoots as well as ensuring all images are within brand guidelines
- Managed approximately (Number) incoming calls and emails per day from customers.
- Edit photos to ensure all photos are on brand, editorial, commercial and executed to the highest of standards
- Responsible for creating a video slideshow of edited photos, video, and music to present to clients
- Offered family friendly photo shoots for groups of all sizes and was able to accommodate children of all ages
- Basic training in LightRoom Editing, Shootproof and Indesign
Point Server
Merriman's Kapalua
09.2017 - 11.2018
- Friendly, outgoing, and charismatic personality well suited for a fast paced, customer service oriented restaurant
- Exceptional interpersonal skills and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues
- Talent for quickly resolving issues prior to escalation
- Skilled at anticipating, identifying and fulfilling guests needs and clarifying special orders
- Strictly abided by all state liquor regulations, particularly in regards to intoxicated persons and minors
- Accurately record orders and work with team members to serve food and beverages that exceeds guests' expectation
- Skillfully addressed guests' service needs
- Train new wait staff on guest service expectations, safety procedures, proper food handling, and restaurant protocols
- Stay up to date with the local farmers' produce that we have in house
- Take pride in Merrimans being a farm to table restaurant and Peter Merriman being the founder of Hawaii Regional Cuisine
Senior Concierge/Marketing Representative
Westin Maui
04.2015 - 01.2018
- Responsible for greeting guests upon arrival
- Provide excellent guest services, information about hotel, local restaurants, popular activities, and the beauty of Maui
- Invite guests to learn more about Westin Vacation Club and Vacation Ownership
- Qualify guests to confirm the right fit, in order to tour the Westin Villas and become owners of the timeshare program
- Multi task by working with multiple programs on the computer to quickly call vendors to book activities, book timeshare tours with all appropriate information, and update guests' room request
- Promoted to Senior Concierge and was responsible for leading the Hotel Integration Team
- Created a mentor program to help make a lot of positive changes for concierge staff
- Responsible for following scheduling templates to create the schedule for team
- As a leader, was given the responsibility of interviewing possible candidates for marketing department
Lead Server
Hula Grill
08.2008 - 02.2015
- Assisted guest with making menu choices in an informative and helpful fashion
- Responsible for leading up to 10 other servers and handling cash drops, while providing excellent customer service in a fast paced atmosphere
- Worked closely with management to improve overall sales and employee performance by creating and implementing training manuals and protocol
- Success multitasking while remaining professional and courteous in fast paced environment
- Assist colleagues during rush periods to foster/promote teamwork while providing top quality guest dining experience
- Delivered exceptional service by greeting and servicing guests in a timely, and friendly manner with Aloha
- Assess guest demeanour and identify when to call behaviour to the attention of management
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Artistic Approach to Problem Solving
- Outstanding interpersonal and team building skills
Awards
- Best Newcomer Award, Westin Maui
- Employee of the Month, Hula Grill
- Aloha of the Month, Hula Grill
Interests
Timeline
Server
Marcos Grill and Deli
11.2020 - Current
Photographer
Blinnk Photography
01.2018 - 01.2020
Point Server
Merriman's Kapalua
09.2017 - 11.2018
Senior Concierge/Marketing Representative
Westin Maui
04.2015 - 01.2018
Lead Server
Hula Grill
08.2008 - 02.2015
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