Toni Degrassa-Harlow

Lab Supervisor/ Medical Records Clerk/Front Desk

Express Care Of Ocala

Leesburg, FL

07.2004 - Current

Oversaw items in inventory and reordered before supplies diminished.
Tracked collected specimens by initialing, dating and noting times of collection.
Maintained documentation on tests performed in lab.
Performed testing and quality control using approved laboratory procedures and instrumentation.
Contacted physicians, nursing stations or reference laboratories for resolution assistance with unusual test orders.
Prepared samples for shipping and disposed of bodily fluids in proper containers.
Logged patient information and recorded results into system.
Calibrated and maintained instruments to keep equipment fully operational.
Executed corrective actions when test controls were outside specified limits.
Improved operations through consistent hard work and dedication.
Processed medical records requests from outside providers according to facility, state and federal law.
Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers..
Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Communicated effectively with staff, patients and insurance companies by email and telephone.
Accurately pulled patient records for upcoming appointments and procedures.
Created new physical and computer-based files.
Utilized IMS to manage and confirm patient data, such as insurance, demographic and medical history information.
Completed clerical duties and tasks for clinic administration.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Checked patient insurance, demographic and health history to keep information current.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Transcribed phone messages and relayed to appropriate personnel.
Verify patient's coverage with Insurance companies.
Helped patients complete necessary medical forms and documentation.
Enhanced office productivity by handling high volume of callers per day.