Summary
Overview
Work History
Education
Skills
Timeline
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Toni Donald

Germantown,TN

Summary

Proven leader and efficient operator, adept in forklifts and customer service, with a track record of enhancing team productivity and inventory management at Kroger. Leveraged expertise in Microsoft Office and Zebra scanning devices to exceed performance goals by 20%. Skilled in fostering team collaboration and driving significant improvements in operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Inbound Docker

Amazon
02.2020 - Current
  • Product Inspection and Sorting: Inspecting items for damage and sorting products into appropriate categories
  • Data Entry: Logging product details into the system, such as bar-codes and quantities
  • Movement of Goods: Use forklifts, pallet jacks, or other warehouse equipment to move items to storage locations
  • Collaborating with Teams: Working alongside other warehouse workers and supervisors to ensure timely processing of inbound shipments
  • Maintaining Cleanliness and Safety: Ensuring that the inbound dock area remains clean, organized, and safe for operation

Loader/Unloader

FedEx
07.2016 - 02.2020
  • Loading: Efficiently load packages into FedEx trucks or trailers using conveyors, forklifts, or by hand, ensuring that packages are securely placed to maximize space and prevent damage during transit
  • Unloading: Unload packages from incoming trucks, trailers, or containers in an organized manner
  • Heavier items are handled first to ensure safety and efficiency
  • Sorting Packages: Maintaining Safety and Organization: Followed safety protocols, including wearing appropriate personal protective equipment (PPE), ensuring that pathways are clear, and preventing accidents during the loading/unloading process
  • Maintain an organized work environment to improve productivity and reduce the risk of injuries or package damage
  • Package Handling: Handle all packages with care, including fragile and heavy items
  • Operate loading equipment like pallet jacks or forklifts to help load and unload heavy or bulky items safely
  • Tracking and Scanning Shipments: Scan packages for tracking purposes to ensure they are entered into FedEx’s logistics and inventory systems
  • Ensure that all relevant paperwork (e.g., shipping labels) is accurate and that packages are properly logged into the system
  • Team Collaboration: Work closely with other team members to meet loading and unloading targets
  • Communication and coordination are essential for meeting deadlines and maintaining efficiency in a fast-paced environment

Grocery Lead

Kroger
06.2012 - 07.2016
  • Team Leadership and Supervision: Supervise, train, and mentor grocery department staff, ensuring they understand and follow company policies and procedures
  • Assign tasks to team members, ensuring that all work areas are covered and customers’ needs are met efficiently
  • Provide guidance to team members on customer service, product knowledge, and department goals
  • Monitor performance and provide feedback, helping staff improve their skills and productivity
  • Inventory Management and Stocking: Oversee the stocking and organization of grocery items, ensuring shelves are fully stocked, properly labeled, and rotated according to freshness dates
  • Assist with managing inventory, placing orders, receiving shipments, and ensuring that products are stored in their proper locations
  • Conduct regular inventory checks to ensure stock levels are accurate and identify any shortages or discrepancies
  • Implement and maintain effective product merchandising to maximize sales and ensure ease of access for customers
  • Customer Service Excellence: Lead by example in providing outstanding customer service by engaging with customers, answering their questions, and resolving concerns
  • Ensure the grocery department is well-maintained, clean, and organized, creating a pleasant shopping environment
  • Handle customer complaints or issues that arise within the grocery department, aiming for quick and effective resolutions
  • Promote special offers, sales, and promotions to customers to increase sales in the department
  • Store and Department Maintenance: Ensure the grocery department adheres to cleanliness, safety, and organizational standards
  • This includes managing sanitation and health safety protocols, especially in perishable areas
  • Ensure that product displays are neat, attractive, and comply with Kroger’s visual merchandising standards
  • Maintain and organize the backroom or storage areas where stock is kept, ensuring easy access for staff when restocking
  • Sales and Performance Goals: Assist the store management team in achieving departmental and store sales targets
  • Track and report on department sales, stock levels, and team performance, providing insights for improvements or adjustments
  • Work with the grocery team to meet specific department goals, including quality, service, and product availability
  • Health and Safety Compliance: Ensure that the grocery department complies with health, safety, and food safety regulations (especially in departments like produce, meat, dairy, etc.)
  • Monitor the condition of products to ensure freshness and product quality, taking action when items are near expiration or out of stock
  • Address any safety hazards, report incidents, and assist with store-wide safety initiatives
  • Administrative and Reporting Duties: Perform audits, such as checking inventory levels, stock counts, and compliance with health and safety regulations
  • Handle administrative tasks such as ordering supplies, creating reports, and supporting store management in operational decision-making

Education

High School Diploma -

Wooddale High School
5151 Scottsdale Ave, Memphis, TN 38118
05-2012

Skills

  • Forklifts
  • Reachers
  • Order pickers
  • Tuggers
  • Zebra scanning devices
  • Microsoft Office
  • Time management
  • Customer service
  • Networking
  • Clerical support

Timeline

Inbound Docker

Amazon
02.2020 - Current

Loader/Unloader

FedEx
07.2016 - 02.2020

Grocery Lead

Kroger
06.2012 - 07.2016

High School Diploma -

Wooddale High School

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Toni Donald