Toni Dunn
Elmira,NY
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice. Experienced with client relationship management and financial advisory services.
Utilizes strategic planning and communication skills to enhance client satisfaction. Knowledge of conflict resolution and effective client engagement.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
4
4
years of professional experience
Work History
Client Advisor
Stewart Agency
08.2024 - Current
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Customer Service Representative
National Grid
09.2021 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Dietary Aide
Chemung County Nursing Facility
06.2020 - 09.2021
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School Diploma -
Southside High School
Elmira06-1994
Skills
- Client interaction
- Cross-selling techniques
- Client Retention Strategies
- Consultative Selling
- Money Handling
- Product Promotion
- Cash Handling
- New Account Setup
- Information Collection
- Customer Engagement
Timeline
Client Advisor
Stewart Agency
08.2024 - Current
Customer Service Representative
National Grid
09.2021 - 07.2024
Dietary Aide
Chemung County Nursing Facility
06.2020 - 09.2021
High School Diploma -
Southside High School
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