Toni Dyer
Ceres,CA
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service representation and training in office administration. Motivated to learn, grow and excel in all areas. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking remote administration position. Offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Dental Receptionist/Hygiene Coordinator
Cardinale Dentistry
Naples, FL
03.2014 - 02.2017
- Educated patients on importance of oral hygiene and demonstrated techniques for flossing, brushing and general hygiene care.
- Maintained accurate medical and dental records by documenting important patient data in Dentrix.
- Improved and developed knowledge through continuing education courses and seminars.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently, managing over 50 calls per day.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Program Director/Diet Consultant
Jenny Craig
Naples, FL
03.2011 - 03.2011
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Improved success of program by making proactive adjustments to operations to include at least 30 outbound calls daily.
- Developed and recommended policies and procedures for evaluating programs.
- Developed new program and feature ideas for station.
- Improved program offerings based on changing trends, audience feedback and directives from station owners.
- Enhanced viewership by developing programs, features and promotions.
Personnel Journeyman
USAF
Pope And Grand Forks AFB, NC And ND
03.1994 - 06.1999
- Processed applications for new employees and prepared required forms like Enlisted Performance Reports and Life Insurance forms.
- Supported meetings by taking notes, organizing minutes and writing summaries.
- Coordinated appointments with employees, department heads and outside representatives.
- Fielded numerous telephone calls and emails daily and handled many requests without any input from senior staff.
- Maintained PCIII database of employee data and used proper security protocols to prevent unauthorized access.
- Managed manual and automated input of employee, benefits and business-related documentation.
- Used business shorthand to make notes quickly from natural conversations.
- Compiled data from personnel records and prepared reports to aid in key decision-making.
- Accomplished remaking over 500 line-badges in record time putting squadron first to finish task on base.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Assisted with meetings and presentations within company.
- Managed employee exit interviews and paperwork.
- Efficiently delivered personnel information to management for speedy corrective action.
- Maintained and scheduled complex calendars.
- Answered and directed over 100 outbound and inbound phone calls per day.
- Sparked productivity by setting itineraries and scheduling appointments.
- Resolved problems, improved operations and provided exceptional service
Education
No Degree - General Studies
Community College of The Air Force
Pope AFBNo Degree - Psychology
Rainy River Community College
International Falls, MNNo Degree - General
Campbell University
Pope AFBNo Degree - Psychology
Independence Community College
Independence, KSAssociate of Arts - Education
Eastern Gateway Community College
Steubenville, OH12.2021
Skills
- Multitasking and Prioritization
- De-escalation Techniques
- Issue and Complaint Resolution
- Customer Account Management
- Team-Oriented and Cooperative
- Patient and Empathetic
- Administrative and Office Support
- Document and Records Management
Timeline
Dental Receptionist/Hygiene Coordinator
Cardinale Dentistry
03.2014 - 02.2017
Program Director/Diet Consultant
Jenny Craig
03.2011 - 03.2011
Personnel Journeyman
USAF
03.1994 - 06.1999
No Degree - General Studies
Community College of The Air Force
No Degree - Psychology
Rainy River Community College
No Degree - General
Campbell University
No Degree - Psychology
Independence Community College
Associate of Arts - Education
Eastern Gateway Community College
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