Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Eaton

Poteau,OK

Summary

Proven leader in customer service and problem-solving, adept at enhancing customer satisfaction and streamlining operations. At Harps, leveraged expertise in Microsoft Excel and active listening to elevate client relations and resolve disputes, significantly boosting loyalty. Demonstrates exceptional organizational and interpersonal skills, driving positive outcomes and operational efficiency. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in grocery industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative Merchandising Manager offering 5 years of experience in leveraging technology and data to manage broad selection of merchandise. Successful in managing inventory to provide detailed data for successful purchasing selections. Proficient in using technology to drive sales with knowledge of e-commerce and online sales techniques.

Overview

27
27
years of professional experience

Work History

Customer Service Representative

Harps
09.2018 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

General Merchandise Manager

Harps
03.2019 - 08.2023
  • Analyzed sales data to identify trends and opportunities for growth within various product categories.
  • Collaborated with vendors to negotiate favorable pricing, secure exclusive products, and maintain optimal stock levels.
  • Streamlined store operations, enhancing efficiency through improved processes and procedures.
  • Organized seasonal promotions and events to attract new customers and increase foot traffic in the store.
  • Facilitated cross-functional collaboration between departments to achieve shared goals related to store performance and customer satisfaction.
  • Monitored competitor activities to stay informed about industry developments and capitalize on potential opportunities for growth.

Office Manager

Intergrated Consulting & Inspection
06.2017 - 05.2018
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.

Cosmetologist

The Onyx Shop
03.1997 - 07.2017
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
  • Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Answered phone calls and emails to schedule client appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.

Education

GED -

Carl Albert State College
Poteau, OK
04.1997

Cosmetologist - Cosmetology Education

Poteau Beauty College
Poteau, OK
03.1996

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data Collection
  • Staff Training
  • Technical Support
  • Clerical Support
  • Quality Control
  • Filing
  • Product Sales
  • Product and service solutions
  • Multi-line phone talent
  • Coordination
  • Sales expertise
  • Assertiveness
  • Order Fulfillment
  • Store maintenance
  • Recordkeeping strengths
  • Research
  • Reading Comprehension
  • Retail store support
  • Proofreading
  • Product Promotion
  • Spreadsheets
  • Staff education and training
  • Conflict Mediation
  • Brand representation
  • Service Improvements
  • Inventory Management
  • Inventory Control
  • Stock replenishment
  • Stockroom Organization
  • Maintaining stock levels
  • Office equipment proficiency

Timeline

General Merchandise Manager

Harps
03.2019 - 08.2023

Customer Service Representative

Harps
09.2018 - Current

Office Manager

Intergrated Consulting & Inspection
06.2017 - 05.2018

Cosmetologist

The Onyx Shop
03.1997 - 07.2017

GED -

Carl Albert State College

Cosmetologist - Cosmetology Education

Poteau Beauty College
Toni Eaton