Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

TONI EDWARDS

Phoenix,AZ

Summary

Dependable Human Resource Analyst with management experience and a steadfast dedication to shoulder extra responsibilities to meet tight deadlines. I work diligently to act as a contributor within organizations that value great customer service and hard work, promoting teamwork. I possess excellent communication skills that help me collaborate with various departments/individuals, understand business objectives and corresponding needs, and successfully deliver results on a consistent basis. I am a results-oriented professional with proven expertise in HRIS, data entry, Microsoft programs, and Google Suite and strong expertise in grasping new concepts quickly.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Human Resources Analyst Intermediate

Department of Economic Security
Phoenix, AZ
08.2023 - Current
  • Directed and monitored daily activities across 3 administrations within DERS
  • Assist in various projects ensuring employees as well as the organization stay in compliance
  • Preparing and completing all necessary paperwork for filled/vacant position descriptions including updating positions, establishing, reallocating and abolishing positions.
  • Analyzing the organizational structure/organizational charts.
  • Processing and preparing hiring requests.
  • Supported HR operations with knowledgeable technical troubleshooting and support.
  • Conducted exit interviews and completed employment termination paperwork.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Developed and maintained HR databases, spreadsheets, and other tracking systems.
  • Reviewing, approving and processing personnel actions.
  • Providing guidance/trainings to DERS management relating to personnel actions such as staffing, hiring, benefits, employee evaluations and payroll issues.
  • Assisting in the development of personnel related policy and procedures.
  • Recommending changes to correct operating deficiencies or to improve the
    provision of services to internal customers.
  • Maintained a comprehensive database of personnel files containing confidential information about each employee's records including qualifications, skillset experience.
  • Worked with business partners and HR team members to identify and implement enhancements.
  • Analyzed organizational structure to determine staffing requirements and job descriptions.

Human Resource Analyst

DEPARTMENT OF ECONOMIC SECURITY
Phoenix, AZ
06.2022 - 08.2023
  • Assisted in developing and implementing effective onboarding processes for new employees
  • Assisted with various special projects
  • Process various actions such as onboarding, promotions/transfers, ETEs, Fingerprint clearance cards, separations
  • Assisted in the development and implementation of Human Resources policies and procedures
  • Provide guidance to employees relating to payroll issues, benefits, loan forgiveness, etc.
  • Developed and maintained HR databases, spreadsheets, and other tracking systems.
  • Created communication materials for new hire onboarding processes.
  • Maintained a comprehensive database of personnel files containing confidential information about each employee's records including qualifications, skillset experience.
  • Supported HR operations with knowledgeable technical troubleshooting and support.

Financial Eligibility Specialist

Arizona Health Care Cost Containment System, AHCCCS
10.2020 - 06.2022
  • Compiled and analyzed financial data to ensure the accuracy of eligibility decisions
  • Accurately evaluated eligibility for government health insurance programs
  • Trained and mentored new eligibility staff
  • Resolved complex eligibility issues and disputes
  • Communicated with applicants to ensure understanding of eligibility requirements and processes
  • Analyzed eligibility data to identify trends and areas of improvement
  • Manage a large dynamic caseload with productivity, timeliness, and quality measurements.

Supervisor/Assistant Manager

TACO JOHNS
06.2019 - 07.2020
  • Trained and supervised kitchen staff in food preparation and safety procedures
  • Followed recipes and portion controls to ensure cost-effective food production
  • Set up and stocked kitchen and pantry items to maintain inventory
  • Monitored food quality, safety, and sanitation standards
  • Coordinated and communicated with staff and management on daily operations
  • Managed food inventory and ordered supplies to maintain optimal levels
  • Collaborated with team members to ensure customer satisfaction
  • Supervised and delegated tasks to staff
  • Trained new employees on company policies and procedures
  • Resolved conflicts and escalated issues to management when necessary
  • Responded to customer inquiries and resolved customer complaints.

Resident Assistant

RESIDENCE LIFE HOUSING, MINOT STATE UNIVERSITY
05.2018 - 08.2019
  • Assisted in the coordination of move-in and move-out days
  • Conducted regular room inspections and documented findings
  • Monitored and maintained the security of the residence hall
  • Assisted with the enforcement of university policies and procedures
  • Assisted in the coordination of summer conferences and camps
  • Assisted in the development of social and educational programs for residents
  • Participated in weekly on-call shifts to ensure 24-hour coverage
  • Assisted with the implementation of residence hall programming.

Secretary/Treasurer

RESIDENCE LIFE AND HOUSING, MINOT STATE UNIVERSITY
09.2017 - 05.2019
  • Processed accounts receivable/payable and maintained ledgers
  • Managed bank accounts
  • Monitored cash flow and prepared financial forecasts
  • Assisted students with academic and social issues
  • Conducted regular meetings with students and team members
  • Organized and facilitated activities and events to promote student engagement
  • Provided support to over 200 students in a residential setting.

Desk Clerk

RESIDENCE LIFE HOUSING, MINOT STATE UNIVERSITY
09.2016 - 05.2019
  • Developed and maintained positive relationships with students
  • Assisted students with any problems
  • Monitored the lobby to ensure security of students and staff.

Education

Master of Science - Management

Minot State University
Minot, ND
05-2020

Bachelor of Science - Management

Minot State University
Minot, ND
05-2019

Bachelor of Science - International Business

Minot State University
Minot, ND
05-2019

Skills

  • Data Entry
  • Google Suite
  • HRIS
  • Management experience
  • Detail oriented
  • Microsoft Programs
  • Customer service
  • Supervisory experience
  • Problem solver
  • Training and mentoring

Certification

  • Certificate in Managing Employee Performance: V3Z44ZTE6BLH | Mar 2019
    University of Minnesota
  • Certificate in Recruiting, Hiring and Onboarding employees: UMAULUG5V8K6 | Feb 2019
    University of Minnesota
  • Certificate in Preparing to Manage Human Resources: LFUBGDBJA7BF | Jan 2019
    University of Minnesota

References

References available upon request.

Timeline

Human Resources Analyst Intermediate

Department of Economic Security
08.2023 - Current

Human Resource Analyst

DEPARTMENT OF ECONOMIC SECURITY
06.2022 - 08.2023

Financial Eligibility Specialist

Arizona Health Care Cost Containment System, AHCCCS
10.2020 - 06.2022

Supervisor/Assistant Manager

TACO JOHNS
06.2019 - 07.2020

Resident Assistant

RESIDENCE LIFE HOUSING, MINOT STATE UNIVERSITY
05.2018 - 08.2019

Secretary/Treasurer

RESIDENCE LIFE AND HOUSING, MINOT STATE UNIVERSITY
09.2017 - 05.2019

Desk Clerk

RESIDENCE LIFE HOUSING, MINOT STATE UNIVERSITY
09.2016 - 05.2019

Master of Science - Management

Minot State University

Bachelor of Science - Management

Minot State University

Bachelor of Science - International Business

Minot State University
TONI EDWARDS