Toni Essler
Hilton,NY
Summary
Dedicated and experienced customer service professional with excellent communication and time management skills, seeking employment with opportunity to make a positive impact on customer experience and loyalty.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Life Coach & Mind-Body Educator
The Life Coach School
01.2007 - Current
- Work with clients 1:1 and in groups, to educate regarding body systems, nutrition, and establish life-long mental, physical, and emotional health.
- Listen to and support clients through life challenges.
- Assess client's need providing positivity, solutions and options.
Senior Customer Service Representative
Verizon Wireless Call Center
Rochester, NY
07.2004 - 03.2007
- Greeted customers with positivity and listened closely to determine solutions and resolve complaints.
- Responsible for providing expedient customer service while addressing technical and billing inquires for over 50 nationwide clients per day.
- Assisted and educated customers via phone regarding store operations, products, promotions, and orders.
Stock Supervisor
Gap Inc
Wilmington , NC
09.2001 - 07.2004
- Supervised associates and guided employees in excellent customer service skills and meeting sales objectives.
- Responsible for receiving, processing, and stocking merchandise ensuring store has visual appeal and meets 100% of marketing standards.
- Performed key holder responsibilities including daily reconciliation of cash and sales logs.
Education
Bachelor of Science - Psychology
University of Phoenix
Phoenix, AZ2010
Skills
- Positive and professional
- Excellent communication
- Call center experience
- Proficient computer skills
- Complaint resolution
- Key holder experience
- Multitasking Abilities
- Attention to Detail
- Active Listening
Certification
Plant Based Nutrition
University of Cornell
Causal Coaching & Human Behavior Methodology
The Life Coach School
Life Coach Certification
Martha Beck Inc.
Timeline
Life Coach & Mind-Body Educator
The Life Coach School
01.2007 - Current
Senior Customer Service Representative
Verizon Wireless Call Center
07.2004 - 03.2007
Stock Supervisor
Gap Inc
09.2001 - 07.2004
Bachelor of Science - Psychology
University of Phoenix
Plant Based Nutrition
University of Cornell
Causal Coaching & Human Behavior Methodology
The Life Coach School
Life Coach Certification
Martha Beck Inc.
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