Toni Evans
Thousand Oaks,CA
Summary
Diligent and adaptive professional team player with a proven track record at enhancing customer satisfaction and streamlining new ideas. Outgoing and friendly Barista with excellent interpersonal communication strengths. Known for meticulous attention to detail and an outgoing demeanor, fostering productivity and customer rapport. Solid experience in clerical work including reception and front desk roles. Ability to handle multiple projects simultaneously with a high level of accuracy and organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
02.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Created personalized, hand-crafted beverages with speed and accuracy.
- Controlled lines and crowds with quick and efficient service.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction.
- Promoted new ideas which helped improve store's productivity.
Barista
Coffee Bean & Tea Leaf
08.2022 - 02.2023
- Hand-crafted hundreds of beverages with a focus on quality, speed, and consistency.
- Pleasantly interacted with customer's and coworkers in order to create a positive and uplifting environment.
- Recommended coffee and tea brews for customers preferences.
- Decreased spoilage and waste by proper use of first in first out protocol.
Private Housekeeper
Self-employed
06.2020 - 10.2022
- Implemented customized cleaning schedules tailored to individual client preferences and needs.
- Managed household tasks efficiently, ensuring timely completion and high-quality standards.
- Improved overall cleanliness of homes with meticulous attention to detail and always providing "above and beyond" service.
- Maintained confidentiality and security at all times, upholding privacy and security standards.
- Procured many clients via word-of-mouth and promoting on social media.
- Knowledgeable in safety when using household cleaning chemicals, tools and equipment in order to secure safety.
Medical Records File Clerk
Encino SurgiCenter
11.2018 - 06.2020
- Retrieved and prepared patient surgery charts for scheduled surgeries with necessary information forms.
- Retrieved any missing doctor and medical staff signatures required for pre and post surgery forms.
- Released patient notes to incurring patients and outside facilities by first retrieving necessary consent forms and signatures from patient and doctors.
- Secured patient confidentiality according to HIPPA guidelines.
- Obtained necessary signatures on information release forms to obtain medical records from other service providers.
- Managed a meticulously clean and organized off-site records storage room.
Receptionist
Encino SurgiCenter
02.2018 - 11.2018
- Greeted patients professionally and provided friendly, knowledgeable assistance.
- Set and confirmed patient appointments and updated patient records.
- Answered and directed approximately 10-20 incoming calls per hour.
- Demonstrated strong multitasking abilities while managing numerous tasks under tight deadlines.
- Kept reception and patient rooms clean and neat to give visitors positive first impression.
Barista
Starbucks
01.2017 - 03.2018
- Multitasked between cashiering, beverage crafting, and maintaining a clean work environment.
- Maintained consistent drive-thru wait times while delivering accurate beverage and food orders.
- Handled difficult situations with costumers while maintaining a positive attitude and making sure customers feels cared for.
- Communicated aptly with other partners in able to ensure a positive and consistent work space.
- Promoted a welcoming atmosphere by greeting customers and maintained a stimulating rapport with regular guests.
Education
High School Diploma -
Northridge Academy High School
Northridge, CA2016
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Sales and retail
- Adaptive
- Strong attention to detail
Certification
Food Handler Certification
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementWork-life balance401k matchHealthcare benefitsTimeline
Barista
Starbucks
02.2023 - Current
Barista
Coffee Bean & Tea Leaf
08.2022 - 02.2023
Private Housekeeper
Self-employed
06.2020 - 10.2022
Medical Records File Clerk
Encino SurgiCenter
11.2018 - 06.2020
Receptionist
Encino SurgiCenter
02.2018 - 11.2018
Barista
Starbucks
01.2017 - 03.2018
High School Diploma -
Northridge Academy High School