Toni Fastenau
Rio Rancho,NM
Summary
Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
17
17
years of professional experience
Work History
Team Manager
Alorica
06.2021 - 08.2023
- Coordinated team collaboration to share ideas and build best practices.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Delivered regular team meetings for aligned work towards common goals.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Established and maintained performance, quality and service standards for professional customer care.
- Trained high-performing team members, maintaining optimized customer service.
- Implemented training programs to maximise team member development and potential.
- Facilitated meetings to communicate team performance goals and results.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
CORRECTIONS OFFICER
Bernalillo County Metropolitan Detention Center
05.2016 - 06.2021
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments
- Oversaw and maintained custody of 64 inmates in maximum security
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness
- Arranged daily schedules for prisoners, including library visits, work assignments, family visits and counseling appointments
- Authored incident reports for management on violations and discrepancies.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
OFFICE MANAGER
RGIS Inventory
02.2013 - 05.2016
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Coordinated special projects and managed schedules
- Evaluated employee records and productivity to complete employee evaluations
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
- Maintained computer and physical filing systems
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
STORE MANAGER
Western Refining
07.2011 - 02.2013
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed all point of sale opening and closing procedures, including counting contents of cash register
- Protected store from loss or theft by setting and enforcing clear security policies
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements
- Managed inventory control, cash control and store opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
ACCOUNTING CLERK
US Marines Corps
10.2006 - 10.2010
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses
- Reconciled all company accounts, including credit cards, employee expenses and commissions
- Organized budget documentation and tracked expenses to maintain tight business controls
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Balanced reports to submit for approval and verification
- Reported financial data and updated financial records in ledgers and journals
- Managed expense, capitalization, amortization and spend data
- Managed accounts payable and receivables
- Tracked all expenses and inventory purchases against budget guidelines
- Maintained accurate and complete documentation for all financial department procedures.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM08.2006
Skills
- Staff Management
- Cash handling
- Customer Service
- Flexible & Adaptable
- Excellent work ethic
- Organization and Time management
- Performance Appraisal
- Learning Strategies
- Contact Management Systems
- Team Meetings
- Providing Feedback
- Employee Performance Management System
- Long-Term Care
Timeline
Team Manager
Alorica
06.2021 - 08.2023
CORRECTIONS OFFICER
Bernalillo County Metropolitan Detention Center
05.2016 - 06.2021
OFFICE MANAGER
RGIS Inventory
02.2013 - 05.2016
STORE MANAGER
Western Refining
07.2011 - 02.2013
ACCOUNTING CLERK
US Marines Corps
10.2006 - 10.2010
High School Diploma -
Del Norte High School
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Natalia CorizNatalia Coriz
CUSTOMER SERVICE REPRESENATIVE at CITY OF SANTA FE PUBLIC UTILITIESCUSTOMER SERVICE REPRESENATIVE at CITY OF SANTA FE PUBLIC UTILITIES