Toni Fiorella
Kansas City,MO
Summary
Well-qualified professional familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
20
20
years of professional experience
Work History
Team Lead/Account Manager
KC Clean B&R Solutions
Kansas City, MO
02.2020 - Current
- Customer Relations with clients, trained new hire employees, cleaned and sanitized office and lab daily.
Laborer
Self-employed
Kansas City, MO
08.2017 - 02.2020
- Contracted with landlords to complete Make-Ready properties for rentals.
- Trash removal, drywall repair and prep, interior painting of property, various maintenance repairs, deep cleaning property for move ins.
- Showing properties to potential tenants, walk through with new Tenants.
- Walk throughs after move-outs, reporting repairs needed.
Customer Advocate/Shipping Coordinator
Surfacetech
Kansas City, MO
11.2015 - 06.2019
- Documented customer concerns and inquiry resolutions in internal computer system.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Listened to customers actively to assess issues and provide accurate information.
- Served as point of contact for customers and worked to resolve damage and shipping issues.
- Quality control on all orders making sure all parts was packed and shipped as well as approving finally product before shipment.
- Created work orders for production by reading the sales order and calculating amount of material needed for each job as well as the work order with exact cuts, dimensions, and directions on how to create the product being manufactured.
- Ordered the materials needed for each job created.
- Received all materials from suppliers for each job and assigned it into the system.
- Completed each order in the system that is being manufactured as well as assigning shipments for each order for shipment.
- Maintained communication with each customer on each order shipped.
- Communicated with each shipping company for pick ups and deliveries of order as well as ensured safe loading on each order into the trucks for the shipment.
- Tracked and documents each shipment in transit.
Account Manager/ Assistant Sales Manager
BlackJack Tire Repair
Kansas City, MO
10.2014 - 11.2015
- Recorded accurate and efficient records in customer database.
- Addressed multiple industry issues and provided client support.
- Trained new employees on customer service, money handling and organizing strategies.
- Prioritized tasks and projects to meet tight deadlines.
- Contributed to team objectives in fast-paced environment.
- Presented information to customers, peers and management.
- Maximized sales through effective client relationship development.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Kept detailed records of daily activities through online customer database.
- Exceptional computer skills
- Built relationships with customers and community to promote long term business growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Worked independently with minimal supervision.
- Completed daily outbound calls, up to eight hours per day.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Liaised between clients and support team to quickly resolve issues.
- Met existing customers to review current services and expand sales opportunities.
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met or exceeded sales, customer service and loyalty program standards.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Demonstrated consistent track record of overachieving sales quotas.
- Trained New Hires on all products to make sure new sales team is able to inform customers and answer questions properly
- Coordinated all outside sales teams to their weekly customers sales assignments
- Collections of all delinquent accounts
- Started as a temp inside sales account manager and worked up to Assistant Inside and Outside Sales manager.
Contract Employee / Office Manager/ Logistics Cord
Stivers Staffing Services
Kansas City, MO
06.2013 - 10.2013
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Delivered substantial cost savings by securing discounts from third-party logistics services providers.
- Prepared updated shipment reports for executives and clients.
- Administered sales orders, as well as processed and documented transactions.
- Expedited resolutions of shipping errors and packaging mistakes.
- Led value-added customer service team that consistently over-delivered on customer expectations.
- Directed shipping and receiving of wide range of products daily.
- Conducted research to address shipping errors and packaging mistakes.
- New Hire Paperwork process including scheduling drug lab testing and setting up interviews
- A/P and A/R
- Bidding for new drayage business
- Recruiting
- Payroll
- Daily Dispatch and Rail Billing of containers
- Purchase Orders
Office Manager / Dispatcher
M&J Logistics
Kansas City, MO
04.2010 - 04.2012
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Developed standard operating procedures for all administrative employees.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Managed office operations while scheduling appointments for department managers.
- Dispatched drivers on Daily loads.
- Maintained work orders from customers.
- New Driver orientations and paperwork
- Maintained and audited of Driver logs and reports.
- Tracking shipments to schedule deliveries.
Bookkeeper
Self Employed
Winston, MO
04.2003 - 01.2010
- Established QuickBooks accounting system to reflect accurate financial records.
- Reviewed and processed employee expense reports and vendor invoices for payment.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Organized and carried out proactive month-end, quarterly and year-end processes.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Diminished financial discrepancies and managed monetary transactions.
- Completed payroll for employees and maintained detailed records of procedures.
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Calculated deductions and processed payroll for employees.
- Maintained and processed invoices, deposits and money logs.
- Helped Various Small Farms as well as other small businesses transition from manual accounting practices to computerized systems
Dispatcher/Accounting Assistant
Alliance Shippers
Mission, KS
10.2001 - 06.2003
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Used accounting software to prepare weekly and monthly financial reports.
- Reviewed figures, postings and documents for correct entry, completeness and accuracy.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Communicated with suppliers to reconcile invoice payments.
- Assigning and scheduling pickups for each load received.
- Enter and documented system notes through out entire shipment.
- Load Tracking and reporting.
- Setting delivery appointments for each load.
Education
No Degree - General Business
Northwest Missouri State University
Maryville, MOGeneral Business
Maple Woods Community College
Kansas City, MOSkills
- Account verification
- National accounts
- Order management
- New account creation
- Trade requirements
- Cost reviewing
- Coordinating documents
- Outbound telephone marketing
- Cold calling skills
- Staff Management
- Account servicing skills
- Relationship building and management
- Territory Management
- Vendor management
- Goals and performance
- Prioritizing workflows
- Converting leads
- Account management
- Operations
- Customer rapport
- Sales expertise
- Business Development
- Product and service sales
- Vendor relations
- Account development
Timeline
Team Lead/Account Manager
KC Clean B&R Solutions
02.2020 - Current
Laborer
Self-employed
08.2017 - 02.2020
Customer Advocate/Shipping Coordinator
Surfacetech
11.2015 - 06.2019
Account Manager/ Assistant Sales Manager
BlackJack Tire Repair
10.2014 - 11.2015
Contract Employee / Office Manager/ Logistics Cord
Stivers Staffing Services
06.2013 - 10.2013
Office Manager / Dispatcher
M&J Logistics
04.2010 - 04.2012
Bookkeeper
Self Employed
04.2003 - 01.2010
Dispatcher/Accounting Assistant
Alliance Shippers
10.2001 - 06.2003
No Degree - General Business
Northwest Missouri State University
General Business
Maple Woods Community College
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