Summary
Overview
Work History
Education
Skills
Timeline
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Toni Fleming

Executive Secretary And Owner/Operator Of Two Business
Waxhaw,NC

Summary

Dynamic business owner with extensive experience in managing operations for a 9-hole public golf course and a fast food business. Proven track record in customer relations and financial management, achieving significant cost savings through strategic supplier negotiations. Skilled in staff management and marketing, fostering strong client relationships to drive repeat business.

Overview

26
26
years of professional experience

Work History

Owner/Operator 9-Hole Public Golf Course

Self
03.2004 - 11.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Trained and motivated employees to perform daily business functions.

Owner/Operator Fast Food Business

Self
01.1999 - 12.2010
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Executive Secretary to the Associate Director

Veterans Administration Medical Center
02.1989 - 12.1999
  • Organized and updated schedules for executives.
  • Coordinated travel arrangements and bookings for executive staff.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
  • Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
  • Answered high volume of phone calls and email inquiries.
  • Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Enhanced overall office efficiency with proactive problem-solving skills applied to daily challenges or unexpected situations.
  • Enhanced executive productivity by efficiently managing schedules and appointments.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
  • Maintained strict confidentiality of sensitive information, safeguarding company and client data.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Screened personal and business calls and directed to appropriate party.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Took notes and dictation at meetings.
  • Upheld strict timetables by maintaining accurate, balanced calendars.

Education

Associate Degree in Executive Secretarial Studies - Business/Secretarial Course

West Virginia Business College
Clarksburg, WV
05.2001 -

Skills

Business management

Timeline

Owner/Operator 9-Hole Public Golf Course

Self
03.2004 - 11.2014

Associate Degree in Executive Secretarial Studies - Business/Secretarial Course

West Virginia Business College
05.2001 -

Owner/Operator Fast Food Business

Self
01.1999 - 12.2010

Executive Secretary to the Associate Director

Veterans Administration Medical Center
02.1989 - 12.1999

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Toni FlemingExecutive Secretary And Owner/Operator Of Two Business