Toni Floyd

• Lead bi-weekly New Hire Orientation for 15+ employees per session, enhancing onboarding experience and accelerating time-to-productivity
• Partner with department leaders to address employee relations matters, performance management, and workforce planning, improving team effectiveness and compliance
• Conduct workplace investigations, analyze findings, and recommend corrective actions, ensuring fair and consistent policy enforcement
• Support full-cycle recruiting by screening candidates, coordinating interviews, and managing pre-employment processes, reducing time-to-fill and improving candidate experience
• Plan and execute 2+ monthly ERG and employee engagement events, increasing employee participation and promoting an inclusive workplace culture
• Facilitate monthly “Snacks & Facts” sessions to educate employees on HR policies, benefits, and organizational updates
• Identify workplace safety risks by completing 5+ monthly safety audits, contributing to a safer work environment
• Manage offboarding processes, including system deactivation and separation documentation, ensuring compliance and smooth transitions
• Developed and implemented employee training programs to enhance workforce skills and productivity.

• Partnered with local schools and community organizations to develop talent pipelines for service technician roles, supporting workforce growth and long-term retention
• Represented the organization at job fairs and hiring events, screening candidates and promoting employer brand to attract qualified talent
• Administered and promoted eNPS surveys to measure employee engagement, analyze feedback, and identify actionable areas for improvement
• Conducted regular floor walks to build relationships with employees, address HR-related questions, and proactively identify workplace concerns
• Facilitated monthly check-ins between mentors and mentees to support employee development, strengthen engagement, and enhance knowledge transfer
• Collaborated with leadership to support retention initiatives and improve overall employee experience across the facility

• Managed end-to-end payroll processing for 100+ employees, ensuring accuracy in timekeeping, PTO tracking, and compliance with payroll deadlines
• Led full-cycle recruitment for clinical roles (CNAs and Nurses), improving staffing levels and supporting continuity of patient care
• Fostered a collaborative and inclusive workplace culture by partnering with leadership to support employee engagement and retention initiatives
• Conducted HR audits and ensured ongoing compliance with federal and state regulations in preparation for annual and unannounced regulatory surveys
• Analyzed and reported key HR metrics (turnover, hiring activity, retention trends) during weekly regional meetings to support data-driven decision-making
• Maintained accurate employee records and ensured compliance across HRIS systems and personnel documentation

• Led onboarding and orientation processes, ensuring compliance with I-9/E-Verify requirements, background checks, and benefits enrollment while delivering a positive new hire experience
• Partnered with store leadership to support employee relations matters, including coaching, counseling, and performance management, ensuring consistent application of company policies
• Managed offboarding processes, including processing terminations and conducting exit interviews to identify trends and improve retention strategies
• Collaborated with department managers to develop and maintain workforce schedules, ensuring adequate staffing levels and operational efficiency
• Oversaw time-off requests and employee availability updates within HR systems, maintaining accuracy and alignment with business needs
• Supported HR operations and administrative functions while maintaining compliance with company policies and employment regulations

• Managed personnel and administrative functions for service members, including maintaining accurate records related to pay, benefits, and dependent status
• Processed enlistment, re-enlistment, and separation documentation in compliance with military policies and procedures
• Coordinated and supported official ceremonies, awards, and personnel recognition programs, enhancing morale and engagement
• Maintained and tracked attendance, leave, and unauthorized absence records, ensuring accountability and accurate reporting
• Prepared and routed internal and external correspondence through the chain of command, ensuring timely and accurate communication
• Supported HR operations in a fast-paced, high-accountability environment, demonstrating strong attention to detail and organizational skills

Additional Information:

• Enlisted Surface Warfare Specialist (ESWS), 2011
• Active Deployment, 2011–2012
• Honorably Discharged