Toni Francia
Lubbock,TX
Summary
Professional with proven track record in delivering high-quality team results. Skilled in effective communication, problem-solving, and time management. Strong focus on team collaboration, adaptability, and meeting organizational goals. Well-versed in fostering productive and supportive work environment.
Overview
7
7
years of professional experience
Work History
Team Member (DBO)/Visual Merchandising Manager
Target
08.2022 - Current
- Excellent written and verbal communication.
- Proficient in Microsoft Office and retail management software
- Learned all required tasks quickly to maximize performance in a fast paced environment.
- Strong organizational and time-management abilities
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Visual merchandising expertise
- Experience in team leadership and training
Lead Server Trainer
Splitsville Lanes
09.2021 - 07.2022
- Led a team of 6 -12 staff members, ensuring high-quality service and customer satisfaction in fast paced environment.
- Trained new employees on service standards and operational procedures
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Mentored and developed junior servers, resulting in increased job satisfaction and performance levels.
- Utilized effective communication techniques to support server learning and comprehension.
Service Lead
Chilis bar and grill
12.2017 - 09.2021
- Maintained store organization and cleanliness, contributing to a positive shopping experience
- Facilitated seamless transitions during shift changes by effectively communicating pertinent information to incoming staff members.
- Collaborated with team members to achieve sales targets and store goals.
- Boosted team efficiency by streamlining workflows and implementing best practices in client service management.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
Education
Some college coursework - Biological sciences
Valencia college
Orlando, Fl06.2017
High School Diploma -
Olympia High School
Orlando, FL05-2015
Skills
- Excellent written and verbal communication
- Proficient in Microsoft Office and retail management software
- Strong organizational and time-management abilities
- Visual merchandising expertise
- Experience in team leadership and training
- Attention to detail
- Leadership qualities
- Problem-solving
Timeline
Team Member (DBO)/Visual Merchandising Manager
Target
08.2022 - Current
Lead Server Trainer
Splitsville Lanes
09.2021 - 07.2022
Service Lead
Chilis bar and grill
12.2017 - 09.2021
Some college coursework - Biological sciences
Valencia college
High School Diploma -
Olympia High School
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