Toni Gentry
Elkin,NC
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager CSM Sales Associate
Hobby Lobby
12.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Key Holder
Advance Auto Parts
10.2016 - 12.2019
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
Continued Education - Medical
Wilkes Community College
Wilkesboro, NCAssociate Of Applied Science - Diesel Mechanics
Forsyth Technical Community College
Winston-salem, NC05.2010
Skills
- Product and Service Knowledge
- Task Delegation
- Cost Control
- Orientation and Training
- Money Handling
- Phlebotomy
- Specimen Processing
- Dialysis Tech
- POS XR650
- Home Health Care Aide
- Staff Supervision
Certification
- CNA - Certified Nursing Assistant
- DOT drug screening\CPCT cerificate
- AHA CPR\AED
- NHA PHLEBOTOMY
- CVT certification
Timeline
Assistant Manager CSM Sales Associate
Hobby Lobby
12.2019 - Current
Key Holder
Advance Auto Parts
10.2016 - 12.2019
Continued Education - Medical
Wilkes Community College
Associate Of Applied Science - Diesel Mechanics
Forsyth Technical Community College
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