Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Giltner

Lincoln,NE

Summary

Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at Hawks Nest Bar And Grill. Proven track record in enhancing customer satisfaction through effective complaint resolution and upselling techniques. Skilled in cash handling and relationship management, fostering a welcoming atmosphere that encourages repeat business.

Overview

26
26
years of professional experience

Work History

Bar Waiter

Hawks Nest Bar And Grill
05.2025 - Current
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Poured and prepared mixed drinks for over Number customers daily.
  • Anticipated guest needs and provided proactive service.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Assisted with bartending duties during high-volume shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Manager

Pub Bar and Grill
02.2015 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Phone Canvasser

Hudson's Bay
01.2000 - 06.2009
  • Maintained clean and organized bar area.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
  • Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
  • Communicated with guests to record orders and assess needs.
  • Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
  • Poured and prepared mixed drinks for over Number customers daily.
  • Anticipated guest needs and provided proactive service.
  • Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
  • Supported fellow team members during peak hours to maintain seamless operations and minimize wait times for guests.
  • Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
  • Developed strong rapport with regular patrons, fostering a welcoming atmosphere that encouraged repeat business.
  • Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
  • Collaborated with bartenders to prepare and serve high-quality cocktails and mixed drinks.
  • Assisted with bartending duties during high-volume shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Waitress Supervisor

Risky's Bar and Grill
05.2011 - 12.2015
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
  • Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
  • Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
  • Collaborated with management team to plan and execute special events.
  • Strengthened team morale and cooperation by organizing regular training sessions.
  • Optimized staff scheduling to handle peak times effectively without overstaffing.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Supervised food presentation and plating to enhance visual appeal.
  • Monitored food inventory and supplies to prevent waste.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Education

General Studies

Lincoln High School
Lincoln, NE
06.2005

Skills

  • Customer service
  • Strong multitasking
  • Cleaning and sanitization
  • Order taking
  • Memory retention
  • Cleanliness
  • POS systems
  • Cash handling
  • POS system expertise
  • Bartending prowess
  • Relationship management
  • Beverage preparation
  • Beverage service
  • Food and beverage pairings
  • Complaint resolution
  • Patron rapport
  • Item promotion
  • Organization
  • Safe food handling
  • High volume dining
  • Order accuracy
  • Knowledge of identification regulations
  • Service prioritization
  • Reliable and responsible
  • Warm and friendly
  • Relationship building
  • Cleaning and sanitizing
  • Upselling

Timeline

Bar Waiter

Hawks Nest Bar And Grill
05.2025 - Current

Manager

Pub Bar and Grill
02.2015 - 01.2021

Waitress Supervisor

Risky's Bar and Grill
05.2011 - 12.2015

Phone Canvasser

Hudson's Bay
01.2000 - 06.2009

General Studies

Lincoln High School

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Toni Giltner