Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni Green

Austin,TX

Summary

Dynamic professional with a proven track record in mental health support and business management, notably at Motivational Services and WildFire, LLC. Excelled in patient care, leveraging excellent communication and problem-solving skills to enhance client and business well-being. Achieved significant improvements in operational efficiency and team development, demonstrating adeptness in communication and interpersonal relations.


Overview

10
10
years of professional experience
1
1
Certification

Work History

Mental Health Support Specialist

Motivational Services
05.2024 - 12.2024
  • Delivered compassionate assistance to patients during daily activities, ensuring their comfort and well-being at all times.
  • Acquiring and holding active MHSS, MANDT, CRMA, CPR/First aid/AED certifications
  • Providing transportation, including to hospitals, appointments, and activities
  • Prompting for needs/daily living skills
  • Maintaining healthy boundaries with clients
  • Offering physical assistance when necessary
  • Passing scheduled narcotics and other medications in correct doses at correct times.
  • Meticulous documentation on clients and their goals using in house software
  • Counting of medications
  • Improved quality of care by staying current on industry best practices and attending relevant training sessions and workshops.
  • Facilitated seamless transitions between shifts by thoroughly documenting patient statuses and communicating pertinent details to incoming staff members.
  • Support for people with various mental health conditions, intellectual disabilities, and substance use disorders
  • Assistance with ambulation of mobility aids
  • Promoted patient safety by diligently maintaining a clean and organized work environment, adhering to infection control protocols
  • Assessed vital signs regularly for early detection of potential issues, enabling prompt intervention when necessary.
  • Assistance with general hygiene and toileting needs
  • Active listening and emotional support

Co-Owner and Manager

WildFire Retail, LLC
08.2023 - 02.2024
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Interacted well with customers to build connections and nurture relationships
  • Payroll Processing using Isolved
  • Use and organization of POS systems
  • Use of state mandated track and trace systems and being the track and trace admin
  • extensive licensing for state and local municipality
  • Point of contact for state, local municipality, and security/fire system
  • Sales
  • Keeping diagrams, equipment lists, and MSDS up to date
  • Transportation statewide for product pickups

Co-Owner and Manager

WildFire, LLC
04.2019 - 02.2024
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
  • Mentored employees to improve work performance, promoting professional development and growth within the company.
  • Established foundational processes for business operations.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Implemented regular performance reviews for staff members to address concerns proactively and provide constructive feedback for continuous improvement.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Recruited, interviewed and hired new staff members and developed training materials for employees.
  • Processing Payroll using Isolved
  • General HR responsibilities and problem solving with employees
  • Using Quickbooks to efficiently keep track of monetary records and transactions
  • Extensive licensing for state and local municipality
  • Keeping diagrams, layouts, and equipment lists up to date
  • Writing policies, employee handbooks, and keeping MSDS up to date
  • Fostering relationships with clients and creating invoices for sales made
  • Large scale sales and bulk orders
  • Being proficient in all Microsoft applications
  • Using and organizing CRM software
  • Use of state mandated tracking software and being the track and trace admin
  • Working closely with government officials and being their point of contact
  • Working closely with local municipality and their governing body
  • Security contact for building wide system including wired in fire alarm system
  • Key Holder
  • Have excellent communication and people skills to further the business model
  • Agricultural expertise such as, cloning, hydroponics, nutrient dosing, pH adjustment, IPM regiment strategy, rotation calendar, irrigation design and implementation, seed to sale harvesting, and all other aspects of agriculture

Agricultural Technician- Assistant Manager

HEIRLOOM
02.2018 - 02.2019
  • Optimized farm operations with the introduction of modern equipment and technology for increased efficiency and productivity.
  • Managed greenhouse operations for optimal plant growth, ensuring consistent temperature and humidity levels throughout cultivation cycles.
  • Enhanced pest management by utilizing integrated pest control strategies, reducing crop damage and minimizing environmental impact.
  • Improved soil health through regular testing, monitoring nutrient levels, and adjusting agricultural practices accordingly.
  • Contributed to higher-quality produce by enforcing rigorous quality control measures during harvest and post-harvest processes.
  • Increased crop yield by implementing advanced irrigation techniques and precise fertilizer applications.
  • Developed strong relationships with local farmers to facilitate knowledge sharing on best practices in sustainable agriculture techniques.
  • Trained new technicians in standard operating procedures and safety protocols, fostering a knowledgeable workforce capable of handling diverse tasks within the agricultural industry.
  • Performed soil, water and tissue sampling to interpret results for various crops.

Sales Associate

Converse
03.2015 - 02.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Psychology

Unity College
Unity, ME

Biology

Unity College
Unity, ME

High School Diploma -

Hollis Brookline High School
Hollis, NH
01-2017

Skills

  • Patient care
  • Mental health support
  • Behavioral health
  • Problem-solving
  • Time management
  • Excellent communication
  • Computer and Typing Skills
  • Interpersonal Skills

Certification

Customer Service CPE

Timeline

Mental Health Support Specialist

Motivational Services
05.2024 - 12.2024

Co-Owner and Manager

WildFire Retail, LLC
08.2023 - 02.2024

Co-Owner and Manager

WildFire, LLC
04.2019 - 02.2024

Agricultural Technician- Assistant Manager

HEIRLOOM
02.2018 - 02.2019

Sales Associate

Converse
03.2015 - 02.2017

Psychology

Unity College

Biology

Unity College

High School Diploma -

Hollis Brookline High School

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Toni Green