Toni Greenwood
Temple Hills,MD
Summary
Dedicated professional with expertise in crisis intervention and client interaction. Proven ability to manage appointment scheduling and program logistics, ensuring effective support for community initiatives. Results-driven Program Associate with expertise in client interaction, program coordination, and crisis intervention. Adept at database management and appointment scheduling, enhancing overall client services.
Overview
21
21
years of professional experience
Work History
Lead Program Associate
N Street Village
Washington, District of Columbia
2007.01 - 2026.08
- Coordinated program logistics to enhance client services and strengthen community engagement initiatives.
- Identified and recommended improvements for existing programs and services to increase effectiveness.
- Assisted in implementing case plans and meticulously documented client interactions in HMIS database.
- Informed program management and staff of potential problems or concerns requiring resolution.
- Respond to immediate client needs, help de-escalate crisis situations, help resolve conflicts and enforce program rules
- Compiled detailed incident reports documenting events and actions taken.
Receptionist Assistant
SOME
Washington DC, DC
2005.06 - 2007.12
- Managed phone calls and scheduled appointments for office personnel, optimizing daily operations.
- Greeted visitors and efficiently directed them to appropriate staff members, ensuring smooth visitor flow.
- Created monthly calendar to organize events and appointments, enhancing overall office coordination.
- Assisted Program Director and Coordinator with daily program activities
Education
GED -
University of The District of Columbia
Washington, DC2003-04
Imformation And Tech
SOME Center For Employment Training
O Street SE Washington DC2000-09
National CPR Foundation
On LineSkills
- client interaction
- database management
- program coordination
- crisis intervention
- appointment scheduling
Timeline
Lead Program Associate
N Street Village
2007.01 - 2026.08
Receptionist Assistant
SOME
2005.06 - 2007.12
GED -
University of The District of Columbia
Imformation And Tech
SOME Center For Employment Training
National CPR Foundation