Toni Hammler
Round Rock,TX
Summary
EXPERIENCE EDUCATION AND TRAINING Adaptive team player Customer relations Problem-solving abilities High-energy attitude Call center experience Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Hostess
Estancia Brazilian Steakhous
Austin, TX
06.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Server Trainer
Twin Peaks
Austin, TX
08.2020 - 06.2022
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Cultivated warm relationships with regular customers.
CUSTOMER SERVICE REPRESENTATIVE
Progressive Casualty Insurance Company
Austin, Texas
03.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
SALES SUPERVISOR
Sunglasshut
Austin, TX
10.2018 - 04.2020
- Effectively coached team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Promoted exceptional customer service by engaging clients on sales floor.
- Checked store merchandise regularly for proper display and replenishment.
- Arranged items in favorable positions and areas of store for optimal sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Met with management and executives to provide insights into sales operations and make strategy recommendations.
- Kept orderly and accurate accounting records by monitoring sales documentation.
CASHIER
HEB
Lakeway, Texas, TX
01.2018 - 05.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Checked identification for proof-of-age for alcohol and tobacco sales.
CASHIER
N-Out Burger
Pflugerville, TX
02.2016 - 08.2017
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma - undefined
Austin Community College
undefined
Hutto High School
2017
Skills
- Time Management
- High-Volume Dining
- Critical Thinking
- Customer Service
- Self-Motivated
- Good listening skills
- Leadership
Timeline
Hostess
Estancia Brazilian Steakhous
06.2022 - Current
Server Trainer
Twin Peaks
08.2020 - 06.2022
CUSTOMER SERVICE REPRESENTATIVE
Progressive Casualty Insurance Company
03.2020 - 08.2020
SALES SUPERVISOR
Sunglasshut
10.2018 - 04.2020
CASHIER
HEB
01.2018 - 05.2018
CASHIER
N-Out Burger
02.2016 - 08.2017
High School Diploma - undefined
Austin Community College
undefined
Hutto High School
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