Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Harkins

El Dorado,KS

Summary

Observant individual with excellent interpersonal and communication skills. Experienced in working with clients from diverse cultural and religious backgrounds. Respectful with proven track record of helping clients improve mental health and well-being through encouragement, direct support, and skills training. Skilled in selecting and utilizing creative modalities to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.


Overview

12
12
years of professional experience

Work History

Commercial Sales Manager

AutoZone
07.2022 - 08.2024
  • Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
  • Responded to customer feedback in professional and constructive way.
  • Developed strategic initiatives based upon company objectives aimed at accelerating growth.
  • Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
  • Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
  • Conducted regular client meetings to ensure satisfaction with products or services, addressing any concerns proactively to maintain strong relationships.
  • Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.

Peer Specialist

The Resource Center for Independent Living (RCIL)
04.2015 - 08.2022
  • Assisted mentally and physically disabled individuals in identifying personal strengths and setting realistic goals for themselves.
  • Empowered consumers by teaching them coping strategies and self-help techniques.
  • Developed rapport with diverse consumers through active listening, empathy, and genuine connection.
  • Maintained detailed case notes and documentation, ensuring accurate records of consumer progress and achievements.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Advised consumers on educational, career and social opportunities.
  • Provided resources to support disabled individuals in achieving personal goals.
  • Helped mentally and physically disabled individuals develop time management and study skills.
  • Empowered mentally and physically disabled individuals through peer counseling and skill-building
  • Facilitated the development of healthy coping mechanisms through mindfulness exercises and guided reflection activities.
  • Managed caseload efficiently while maintaining detailed records of all client interactions ensuring accurate tracking of progress towards goals.
  • Utilized active listening skills during sessions to build trust with consumers while gathering valuable insights into their needs.
  • Navigated sensitive conversations with professionalism and empathy when addressing complex issues impacting their lives
  • Implemented creative problem-solving techniques, assisting consumers in overcoming challenges and achieving success.
  • Collaborated with other professionals to provide comprehensive support services for consumers trying to acquire needed medical equipment and mobility devices.
  • Calibrated and monitored the installation of home modifications with the consumer, health insurance care coordinator, and contractor.
  • Supported individuals experiencing homelessness through direct assistance with basic needs fulfillment.
  • Increased access to healthcare services for disabled individuals through advocacy and direct assistance.
  • Increased voter engagement through educating. and assistance in voter registration
  • Served as an advocate for accessible oral healthcare services for the medically needy.
  • Connected homeless individuals with stable living arrangements.
  • Reviewed applications and screened individuals to determine eligibility for medical and disability services.
  • Enhanced healthcare service quality by collaborating with medical professionals and consumers.
  • Mediated conflicts between consumers and health insurance company personnel, fostering a collaborative environment focused on consumer driven outcomes.
  • Connected uninsured consumers to medical assistance programs to help cover medical expenses and medications.
  • Increased consumer knowledge by providing educational materials tailored to individual consumer needs and preferences.
  • Fostered a culture of consumer driven care by consistently prioritizing the unique values, beliefs, and preferences of each individual under my caseload.
  • Supported consumers in navigating the healthcare system effectively, increasing their understanding of available resources and options.
  • Protected consumer rights through vigilant enforcement of privacy regulations and ethical guidelines during all interactions with providers or third parties involved in their goal achievements.
  • Provided assistance with budgeting and keeping personal records.
  • Answered incoming calls, scheduled appointments and filed documents.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Taught consumers how to acquire home medical equipment, medical supplies, and in home care.
  • Trained consumers in using public transportation independently to enhance their mobility within the community.
  • Developed customized household management routines to assist consumers in maintaining clean, organized living environments.
  • Educated consumers on medication management techniques, ensuring their compliance with prescribed treatment plans.
  • Taught effective communication skills to help consumers advocate for themselves when interacting with service providers or employers.
  • Coached individuals on navigating complex healthcare systems to obtain appropriate services and resources effectively.
  • Enhanced consumer independence by providing tailored training on essential life skills.
  • Provided transportation, advocacy, and support for medical, social security disability court and disability lawyer appointments.
  • Empowered consumers by teaching effective problem-solving techniques and decision-making strategies.
  • Evaluated consumer progress regularly to adjust training approaches based on evolving needs and goals continually.
  • Promoted healthy lifestyle habits through coaching on nutrition education, exercise routines, and stress reduction techniques.

Home Health Care Worker

Associated Home Care Inc.
02.2013 - 07.2015
  • Assisted patients with daily living activities, resulting in a higher quality of life.
  • Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
  • Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.
  • Educated patients on medication administration, leading to improved adherence and better health outcomes.
  • Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
  • Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
  • Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
  • Demonstrated cultural sensitivity when working with diverse clientele, respecting unique customs and traditions in the provision of care.
  • Supported families by offering respite care services, allowing them to recharge while ensuring their loved ones received proper attention.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted disabled clients to support independence and well-being.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
  • Assisted with personal care appointments such as haircuts and doctors' appointments.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Maintained professional boundaries while providing compassionate support throughout the life skills learning process.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Scheduled daily and weekly care hours for client caseload.

Education

No Degree - Psychology

Butler County Community College
El Dorado, KS

High School Diploma -

Bluestem High School
Leon, KS
05.1996

Certificates And Ongoing Education

Skills

  • Mental Health Advocacy
  • Behavioral Health Knowledge
  • Problem Solving Skills
  • Learning Disability Awareness
  • Data Confidentiality
  • Patient Advocacy
  • Attention to Detail
  • Active Listening
  • Excellent Communication Skills
  • Adaptability and Flexibility
  • Experienced in Record Keeping
  • Training and Mentoring

Timeline

Commercial Sales Manager

AutoZone
07.2022 - 08.2024

Peer Specialist

The Resource Center for Independent Living (RCIL)
04.2015 - 08.2022

Home Health Care Worker

Associated Home Care Inc.
02.2013 - 07.2015

No Degree - Psychology

Butler County Community College

High School Diploma -

Bluestem High School

Certificates And Ongoing Education

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Toni Harkins