Toni Hewitt
Albany,NY
Summary
Authorized to work in the US for any employer Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Caring Hearts Case Management
Wilson, NC
04.2023 - 03.2024
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Patient Transportation Driver
CAROLINA FAMILY HEALTH CENTERS
Wilson, NC
11.2022 - 05.2023
- Utilized EPIC system to call patients with reminders of pickup time for appointments
- Used Google maps to plan route for daily pickups
- Assisted at front desk by answering phones and routing calls as needed
- Assisted patients with questions and or directed them to other staff for answers
- Was friendly and built rapport with patients.
Customer Service Representative
Sparks Inc
New York, NY
03.2020 - 03.2022
- Answered inbound calls in regard to business questions and appointments
- Made outbound calls as need to customers that emailed messages for business
- Complied information and recorded in system database along with updating customer information as needed
- Solved issues as need with customer concerns and billing and upgrading to manger when needed
- Listened attentively to customer concerns to ensure great customer experience.
Direct Support Professional
Catholic Charities
Schenectady, NY
06.2020 - 03.2021
- Assist women living in independent living apartment
- Assist giving medications and document on MAR
- Order medications as needed
- Communicate with physicians in regard to medications and care of individual
- Guide individuals to services that they need in the community
- Assist with transportation and or getting transportation to appointments or to activities in the community
- Shopping for or with individuals
- Assist with appointments, household chores and anything that pertaining to the health and welfare of the client
- Record keeping of activities of individuals during shift using Therap
- Anything as directed by site supervisor.
Direct Support Professional
Resources for Human Development
Nazareth, PA
12.2018 - 06.2020
- Provide care, safety and support to adult individuals with ADD, Autism and mental health conditions
- Assist within the home and community according to ISP
- Pass medications as prescribed.
Site Supervisor/Direct Support Professional
Resources for Human Development
Schnecksville, PA
01.2018 - 06.2020
- Supervise in home staff (Direct Care Aides)
- Make sure the assigned duties of staff are completed
- Responsible for fiscal management of the home
- Oversee resident funds
- Oversee resident's schedules and weekly appointments
- Set staff schedule
- Act as liaison to all agencies involved in services for resident
- Maintain contact with residents' families
- Conduct staff meetings
- Responsible for the management of residents' medications
- Participate in required training
- Maintain required records
- Adhere to state and agency rules and regulations
- On call 24 hours a day, 7 days a week
- Perform other duties as directed/required.
Companion/Caregiver
Home Instead Senior Care
Schenectady, NY
03.2017 - 09.2017
- Care for elder clients within their home
- Assist with Activities Daily Living
- Medication reminders and or assistance with taking meds
- Socialize with clients through conversation or with Activities that they enjoy doing.
Program Aide
Mont Pleasant Boys and Girls Club of Schenectady
Schenectady, NY
12.2013 - 06.2017
- Manage and maintain front desk
- Greet Parents, Club Member and Visitors; answer questions in regard to membership and Camp sign up
- Collect and secure monies for club membership
- Sign in Club members on computer system
- Answer Phones and take messages as needed for staff and club members
- Interact with children in regard to issues that may arise: Behavior modification, rules, and homework help
- Assist Program director with duties as assigned.
Teacher's Aide/Floater
Easter Seals/UCP Charlie Gaddy Children's Center
Raleigh, NC
06.2009 - 03.2010
- Care for and supervise children ages 3 months to 5 years old
- Follow lesson plan of Lead teacher in her absence and improvise when needed
- Change diapers as needed following state diaper changing guidelines
- Serve meals and assist with feeding children that cannot feed themselves
- Interact with children on their level, taking care to use information in child's IEP
- Record events of the day on child's Daily Sheet
- Clean classroom at end of the day being sure to follow state sanitation guidelines
- Read books, play games and interact with children to make learning fun
- Communicate with child's parent at the end of day to share the events of child's day
- Follow directions of center assistant director which including floating to other classrooms when needed
- Substitute in Kitchen when cook was absent.
Substitute Teacher
Safe Heaven Learning Center
Raleigh, NC
05.2009 - 03.2010
- Care for and supervise children ages 3 to 5 years old
- Follow lesson plan provide by center Director/Lead Teacher
- Serve all meals
- Interact with children on their level
- Created art projects and assisted children in doing them
- Clean center at the end of day
- Open and close center.
Lead Teacher/Infants and Preschoolers/Floater
Pam's Raleigh School
04.2008 - 01.2010
- Care for and supervise children ages 8 weeks to 7 years old
- Provide safe learning environment for children
- Interact with children on their level
- Feed and diaper children in infant room
- Serve snack to children in three and four year old room
- Provide afternoon activities in accordance to the lesson plan of the day
- Create and provide art activities to children
- Create monthly newsletter for families of children
- Answer phone in absence of center director and close center at the end of the day
- Communicate with parents to share child's activities for the day
- Follow directions of center assistant director which including floating to other classrooms when needed.
Stocker/Cashier
Wal-Mart - Sam's Club
Raleigh, NC
07.2004 - 03.2007
- Received, opened and unpacked cartons and crates of merchandise, checking invoice against
- Stamped, attached and changed price tags on merchandise, referring to price list
- Stocked storage area setup and displays with new and transferred merchandise
- Set up advertising signs and displayed merchandise on shelves, counters, and tables to attract customers and promote sales
- Cleaned display cases, shelves and aisles
- Itemized and totaled customer merchandise selections at checkout counter using cash register
- Accepted cash or charge card for purchases.
Program Assistant
Carver Community Center, INC
Schenectady, NY
12.2002 - 07.2003
- Directed activities concerned with implementation and carrying out objectives of program
- Prepared program reports for superiors
- Wrote, designed and produced monthly and weekly reports
- Assisted with grant writing for United-way funding
- Reviewed and answered correspondence
- Assisted in the preparation of budget needs and annual reports of the organization
- Compiled, stored and retrieved management data, using computer
- Oversee program in absence of program director
- Made travel arrangements for program trips
- Supervised youth during program activities
- All administrative duties as assigned.
Weekend House Manager
St Joseph Guesthouse for Women
Schenectady, NY
11.2002 - 07.2003
- Supervised residents engaged in household chores
- Purchased foods from stores if needed
- Collected rents posted information in records
- Logged client's daily activities
- Facilitated house meetings in absence of general house manager.
Property Manager
Sparks Realty
Schenectady, NY
09.2001 - 07.2003
- Determined and specified date of termination of lease rentals
- Prepared lease and rental agreements for lessees and collected specified rents and impounds
- Arranged for alterations, maintenance, and upkeep and reconditioning of property
- Employed services of security, maintenance and grounds keeping personnel if required
- Purchased supplies and equipment for use on leased properties
- Directed preparation of financial statements and reported on status of properties, such as occupancy rates and dates of expiration of leases
- Supervised 12 employees, scheduled work hours, resolved conflicts, and determined salaries
- Prepared periodic inventory of building contents and forwarded listing to owner for review
- Contacted utility companies to arrange for transfer of service for tenants
- Assisted with eviction of tenants
- Maintained and managed 15 two family and single family homes
- Maintained bank accounts and made deposits as needed
- Assisted owner with finding new properties to buy
- All administrative duties to include answering phones, correspondences and setting up advertisement listings for apartments.
House Monitor/Counselor
Alcohol and Substance Abuse Council
Schenectady, NY
11.1998 - 11.2001
- Maintained and monitored 18 bed halfway house for women in recovery from substance abuse
- Interviewed clients, reviewed records and conferred with other professionals to evaluate condition of client
- Formulated program for rehabilitation using knowledge of drug and alcohol abuse problems, counseling and treatment techniques
- Counseled clients individually and in-group sessions to assist client in overcoming alcohol and drug dependency
- Referred client to other support services such as medical evaluation, treatment, social services and employment services
- Monitored condition of client to evaluate success of therapy and adapted treatment as needed
- Prepared and maintained reports and case histories
- Administered prescribed medications and logged medication administration in Medication log
- Logged daily activities of client.
Education
GED -
Highbridge Community Life Center
College in Human Services -
Wake Technical Community College
Certification - Community Health Services
Edgecombe Community College
Tarboro, NC03.2024
College in Human Services -
Schenectady County Community College
05.2011
Skills
- Direct Support
- Home Health
- Autism Experience
- Developmental Disabilities Experience
- Property Leasing
- Caregiving
- Classroom experience
- Childcare
- Alzheimer's Care
- Dementia care
- Home care
- Property management
- Medication administration
- Management
- Problem-Solving
- Patience and understanding
- Motivational Interviewing
- Follow-up skills
- Collaboration and Teamwork
- Relationship Building
- Client Needs Assessments
- Client Advocacy
- Crisis Intervention
- Patient relationship management
- Resident support
- Substance Use Screening
- Peer Education
- Behavioral support
- Community Resources
- Care plan intervention
- Client Education
- Case Management
- Family Dynamics
Certification
- CPR/AED (12/2017 - 12/2020)
- MED Tech Certified (12/2017 - 12/2019)
- Driver's License
- Early Childhood Education
- First Aid Certification
Timeline
Direct Support Professional
Caring Hearts Case Management
04.2023 - 03.2024
Patient Transportation Driver
CAROLINA FAMILY HEALTH CENTERS
11.2022 - 05.2023
Direct Support Professional
Catholic Charities
06.2020 - 03.2021
Customer Service Representative
Sparks Inc
03.2020 - 03.2022
Direct Support Professional
Resources for Human Development
12.2018 - 06.2020
Site Supervisor/Direct Support Professional
Resources for Human Development
01.2018 - 06.2020
Companion/Caregiver
Home Instead Senior Care
03.2017 - 09.2017
Program Aide
Mont Pleasant Boys and Girls Club of Schenectady
12.2013 - 06.2017
Teacher's Aide/Floater
Easter Seals/UCP Charlie Gaddy Children's Center
06.2009 - 03.2010
Substitute Teacher
Safe Heaven Learning Center
05.2009 - 03.2010
Lead Teacher/Infants and Preschoolers/Floater
Pam's Raleigh School
04.2008 - 01.2010
Stocker/Cashier
Wal-Mart - Sam's Club
07.2004 - 03.2007
Program Assistant
Carver Community Center, INC
12.2002 - 07.2003
Weekend House Manager
St Joseph Guesthouse for Women
11.2002 - 07.2003
Property Manager
Sparks Realty
09.2001 - 07.2003
House Monitor/Counselor
Alcohol and Substance Abuse Council
11.1998 - 11.2001
GED -
Highbridge Community Life Center
College in Human Services -
Wake Technical Community College
Certification - Community Health Services
Edgecombe Community College
College in Human Services -
Schenectady County Community College