TONI HEYLEK
West Hills,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Sales Associate,
JCrew Factory, (15+ Hours Per Week)
04.2024 - Current
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
CUSTOMER SERVICE REPRESENTATIVE/TEAM LEADER
Stampin' Up! (30 Hours Per Week)
09.2007 - Current
- Supervise, coach, train counsel and recruit staff of up to ten consultants.
- Maintain current knowledge of new products & programs to introduce to team members via regularly scheduled meetings.
- Conduct product presentations, provide how-to and demonstrations of products.
- Manage website with product, events, schedules, pictures and distribution of monthly newsletters.
- Resolution of client issues though research and product replacement if necessary.
- Generate sales reports, profit and loss statements and maintain client database.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participate/organize fundraisers with 20% of proceeds being donated to Ronald McDonald House.
SALES ASSOCIATE
ATHLETA /BANANA REPUBLIC, (30+ Hrs Per Week)
10.2021 - 04.2024
- Consistently meet and exceed monthly sales goals through proactive customer engagement and effective product knowledge.
- Responsible for customer retail sales (both in person and on-line), processing of cash and credit card transactions, opening of new credit card accounts and rewards.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
SALES ASSOCIATE
PIER 1 IMPORTS (20+ Hours Per Week)
04.2017 - 03.2020
- Customer service duties include assisting in selection of products for decorative home use and gift giving, setting up of displays and product demonstrations.
- Other duties included closing of cash registers, daily organization and annual store inventory.
- Sales Associate of Quarter Spring 2018.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
CUSTOMER SERVICE/RECEPTIONIST
MIAMI TAN SALON/SUPERTANS AND SPA (20 Hrs P/wk)
08.2015 - 04.2017
- Preparation and detailing of 18 treatment rooms for clients.
- Organized company documents and maintained accurate filing systems for easy retrieval when needed.
- Reception duties include greeting of clients, processing of client payments, input of client data, answering of telephones.
- Assist customers with Formostar body wraps, collagen red light therapy and sunless spa spray booth.
- Highly trained professional in airbrush tanning.
- Responsible for opening/closing of salon depending on shift.
- Duties include daily inventory, preparation of daily closing reports such as cash and profit statements, and money drops.
- Resolved complex situations calmly, demonstrating professionalism under pressure while maintaining customer focus.
- Developed strong rapport with clients through active listening and empathetic communication skills.
- Contributed to company growth by actively promoting products and services based on individual customer needs.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
OFFICE MANAGER
HEYLEK ENTERPRISES, INC. (40+ Hours Per Week)
01.2004 - 01.2017
- Review contracts, collect payments and responsible for bank deposits.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Work with vendors/tradespeople to ensure timely completion of projects.
- Office point of contact for clients/vendors.
Education
High School Diploma -
Reseda High School
Skills
- Customer Service/Customer Engagement
- Sales Achievement
- Product Knowledge
- Teamwork and Collaboration
- Problem-solving skills
- Time Management
- Cash Handling
- Conflict Resolution
- Strong Verbal Communication
- Payment Processing
- Policy and Procedure Adherence
- Adapt to diverse groups
Timeline
Sales Associate,
JCrew Factory, (15+ Hours Per Week)
04.2024 - Current
SALES ASSOCIATE
ATHLETA /BANANA REPUBLIC, (30+ Hrs Per Week)
10.2021 - 04.2024
SALES ASSOCIATE
PIER 1 IMPORTS (20+ Hours Per Week)
04.2017 - 03.2020
CUSTOMER SERVICE/RECEPTIONIST
MIAMI TAN SALON/SUPERTANS AND SPA (20 Hrs P/wk)
08.2015 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE/TEAM LEADER
Stampin' Up! (30 Hours Per Week)
09.2007 - Current
OFFICE MANAGER
HEYLEK ENTERPRISES, INC. (40+ Hours Per Week)
01.2004 - 01.2017
High School Diploma -
Reseda High School
Similar Profiles
Lisa HuronLisa Huron
Middle School Librarian at Matthey Middle School - 40 Hours a WeekMiddle School Librarian at Matthey Middle School - 40 Hours a Week
Affisha AlleyneAffisha Alleyne
Administrative Travel Technician at United States Navy NSWDG-Virginia Beach, VA(40+ hours a week)Administrative Travel Technician at United States Navy NSWDG-Virginia Beach, VA(40+ hours a week)
WILLIAM KUHNWILLIAM KUHN
INL Regional Coordinator at U.S. Department Of State - 45 Hours Per WeekINL Regional Coordinator at U.S. Department Of State - 45 Hours Per Week