Toni Hodge
Windsor,CO
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
21
21
years of professional experience
Work History
Travel Consultant
Tailored Travels
10.2021 - Current
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Completed accurate reservations for business travelers at point of sale.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Followed up with customers to increase customer service with travel plans.
- Conducted market research to investigate potential new travel destinations.
Occupational Therapist Assistant
National Healthcare
07.2003 - 12.2023
- Educated patients on safe and effective use of therapy equipment, such as pulleys, weights and inclined surfaces.
- Provided compassionate care to patients with debilitating conditions.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
- Assisted patients with functional mobility and daily tasks to increase comfort and reduce disability.
- Evaluated treatment progress and adjusted to achieve maximum benefit.
- Maintained and promoted positive attitude toward clients and treatment programs.
- Supported facility with administrative tasks such as scheduling appointments, mailing correspondence and answering telephone calls.
- Provided support to help patients adjust to new physical or cognitive limitations.
- Assisted patients with completing basic daily living activities such as grooming, dressing and self-feeding.
- Helped improve fine motor, visual perception and sensory processing skills.
- Educated patients and families on conditions, treatments and home exercises.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Accounting
The University of Tennessee - Knoxville
Knoxville, TN06.2003
Associate of Applied Science - Occupational Therapy Assistance
Nashville State Community College
Nashville, TN05.1990
Skills
- Travel Arrangements
- Company guidelines and procedures
- Global destinations
- Regulations and compliance
- Itineraries
- Hotel Accommodations
Affiliations
- ASTA
- IATAN
Timeline
Travel Consultant
Tailored Travels
10.2021 - Current
Occupational Therapist Assistant
National Healthcare
07.2003 - 12.2023
Bachelor of Science - Accounting
The University of Tennessee - Knoxville
Associate of Applied Science - Occupational Therapy Assistance
Nashville State Community College
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