Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Holland

Houston,TX

Summary

Professional with strong background in community management, known for delivering results through effective team collaboration. Adept at managing resident relations, coordinating events, and ensuring smooth operations. Reliable and adaptable, skilled in conflict resolution, property management software, and fostering positive community environments. Consistently focused on achieving goals and meeting evolving needs of community.

Overview

7
7
years of professional experience

Work History

Assistant Community Manager

Greystar
02.2025 - Current
  • Manage rent collections, bank reconciliations, and financial reporting to ensure community profitability.
  • Enforce lease compliance and oversee delinquency collections with consistent follow-up.
  • Promote resident retention through timely, thoughtful service and communication.
  • Reconcile and process vendor payments, ensuring accuracy in services performed.

Leasing Consultant

Greystar
09.2022 - 02.2025
  • Achieved 90% occupancy rate through strategic lead follow-up, tours, and incentives.
  • Played a key role in marketing initiatives and new ownership due diligence.
  • Addressed resident concerns promptly, maintaining strong satisfaction and retention.

Administrative Assistant

Trendsetter Engineering
03.2022 - 08.2022
  • Managed schedules, coordinated meetings, and supported office operations.
  • Handled front-desk responsibilities, correspondence, and call routing professionally.

Assistant Manager

Knightvest Residential
06.2020 - 03.2022
  • Oversaw daily operations and financials of the community alongside the Property Manager.
  • Filed and attended eviction court proceedings and managed delinquent accounts.
  • Traveled to assist and train new Assistant Managers across properties in other states.

Leasing Assistant

Madera Residential
10.2019 - 06.2020
  • Utilized leasing software (Funnel, Bluemoon, Newco) to maintain accurate records.
  • Conducted lease file audits and initiated evictions through national platforms.
  • Supported office and maintenance team to maintain community standards.

Floating Leasing Consultant

BG Multifamily
12.2018 - 10.2019
  • Closed leases independently through tours, applications, and lease signing.
  • Worked at multiple properties, quickly adapting to new systems and teams.
  • Greeted clients, answered inquiries, and ensured a welcoming leasing experience.

Education

High School Diploma -

Dekaney High School
Houston, TX

Skills

  • Property management expertise
  • Delinquency Control & Collections
  • Resident Relations & Conflict Resolution
  • Financial Reporting & Invoice Processing
  • MS Office Proficiency Yardi Onesite Bluemoon Funnel
  • Leadership & Team Collaboration

Timeline

Assistant Community Manager

Greystar
02.2025 - Current

Leasing Consultant

Greystar
09.2022 - 02.2025

Administrative Assistant

Trendsetter Engineering
03.2022 - 08.2022

Assistant Manager

Knightvest Residential
06.2020 - 03.2022

Leasing Assistant

Madera Residential
10.2019 - 06.2020

Floating Leasing Consultant

BG Multifamily
12.2018 - 10.2019

High School Diploma -

Dekaney High School

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