Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Hupko

Caldwell,United States

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

21
21
years of professional experience

Work History

Server

Acapulco Restaurant
02.2024 - Current
  • Cultivated warm relationships with regular customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.

Customer Retention Specialist

Direct TV
06.2013 - 02.2024
  • Provided customer service support to retain customers and address any inquiries or complaints.
  • Developed strategies to increase customer loyalty and satisfaction.
  • Analyzed customer feedback to identify areas of improvement in customer retention programs.
  • Conducted research on current industry trends and competitor insights related to customer retention.
  • Monitored customer purchase patterns, preferences, and behaviors to better understand the needs of our customers.
  • Maintained records of all customer interactions and transactions in CRM system.
  • Implemented rewards program initiatives designed to encourage repeat purchases from loyal customers.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Promoted customer retention by using exceptional interpersonal skills.
  • Demonstrated expert negotiation and problem-solving skills to resolve complex and non-routine customer concerns.

Assistant Manager

Sharis Restaurant
02.2003 - 05.2013
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Education

GED -

Boise State University
Boise, ID
03.1997

Skills

  • Excellent Communication Skills
  • Proficiency in [Office Equipment]
  • Customer Service Background
  • Customer Service Experience

Timeline

Server

Acapulco Restaurant
02.2024 - Current

Customer Retention Specialist

Direct TV
06.2013 - 02.2024

Assistant Manager

Sharis Restaurant
02.2003 - 05.2013

GED -

Boise State University

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Toni Hupko