TONI HYDE
Atlanta,Georgia
Summary
Seasoned Operations Manager and talented leader with over 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
24
24
years of professional experience
Work History
Operations Manager
Express Employment Staffing Agency
06.2021 - Current
- Supervised operations staff and kept 76 employees compliant with company policies and procedures
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Master Designer
JcPenny’s Salon
10.2014 - Current
- Support Associate of the month May 2017
- Produced 1st Hair show at JcPenny Salon in Northlake Mall
- Designed impactful marketing materials that generated increased leads and sales conversions for clients'' businesses.
- Managed multiple projects simultaneously, ensuring timely completion without compromising on quality standards.
- Won multiple design awards, showcasing excellence in creativity and innovation within the industry.
- Mentored and trained junior designers, fostering their professional growth and improving overall team performance.
- Provided art direction for photo shoots and video productions, ensuring consistent visual messaging across all platforms.
- Applied skill in color theory and composition to bring client visions to fruition.
- Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
- Helped boost retail sales by 40%
- Maintain a 60% plus customer return rate
- Analyze patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Demonstrated and sold hair care products and cosmetics
- Develop new styles and techniques
Moonlight Talent Coach
W-New Orleans (Starwood Hotels)
08.2007 - 02.2014
- Received Manager of year and Manager of Quarter 2013
- Posting days room and tax to each guest folio at the close of each business day
- Ensure the accuracy of the guest folios, ensuring that the sum of revenues due to accounts receivable from various departments (i.e. F&B, Sales, & Rooms)
- Run daily management reports off PMS, including occupancy reports, calculations of ADR and revenue per available rooms
- Effective and efficient check-in, check-out, delivering great experiences to each guest
- Consistently insuring all front office standards are complied with in the policies and procedures applied to specific property.
Medical Admin
United States Air Force Reserve
09.2000 - 10.2008
- CPR certified
- Perform technical nursing duties involving care and treatment of patients, including feeding, bathing and moving patients and measuring and recording vital signs
- Assemble, operate and maintain medical equipment such as oxygen delivery equipment, intravenous controllers, fetal monitors, suction machines and electrocardiograph recorders
- Administered medications under supervision of physician or nurse and collected blood samples
- Perform routine collection of patient samples for laboratory examination
- Prepare patients for surgery and perform postoperative monitoring
- Assist in delivery and care of newborns
- Underwent training for National Registry of Emergency Medical Technician's examination.
Education
Business Administration -
Delgado Community College
New Orleans, LA12.2015
Cosmetology/Barbering -
Atlanta Technical College
Atlanta, GA05.2005
Skills
- Customer service-oriented
- Hospitality expertise
- Staffing and Recruiting
- Conflict resolution
- MS Office expert
- Brand management
- Problem-Solving
- Team Leadership
- Operations Management
- Staff Training
- Business Administration
- Onboarding and Orientation
Timeline
Operations Manager
Express Employment Staffing Agency
06.2021 - Current
Master Designer
JcPenny’s Salon
10.2014 - Current
Moonlight Talent Coach
W-New Orleans (Starwood Hotels)
08.2007 - 02.2014
Medical Admin
United States Air Force Reserve
09.2000 - 10.2008
Business Administration -
Delgado Community College
Cosmetology/Barbering -
Atlanta Technical College
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