Summary
Overview
Work History
Education
Skills
Timeline
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Toni Ingold

Rocky Point,NC

Summary

Dynamic and results-oriented professional with extensive experience at Novant Health, Inc, where I enhanced patient satisfaction and streamlined operations. Skilled in medical terminology and customer service, I excel in high-pressure environments, demonstrating exceptional problem-solving abilities and a commitment to improving healthcare experiences. Proven track record in fostering team collaboration and driving process improvements.

Patient relations professional with proven track record of enhancing patient experiences and resolving concerns effectively. Known for adaptability and collaborative approach, ensuring seamless teamwork and consistent results. Skilled in conflict resolution and effective communication, bringing reliability and flexibility to dynamic healthcare environments.

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring [Number] years of relevant work experience to your team.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

39
39
years of professional experience

Work History

Patient Relations Representative

Novant Health, Inc
08.2023 - Current
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Supported efficient workflow within the organization by maintaining up-to-date knowledge of departmental policies, procedures, and regulatory requirements.
  • Provided exceptional customer service while fielding incoming phone calls, addressing patient inquiries, and resolving concerns in a professional manner.
  • Managed patient inquiries, scheduling appointments, and maintaining accurate records with attention to detail.
  • Streamlined communication between patients and medical staff for improved healthcare experiences.
  • Collaborated with medical staff to ensure timely and accurate communication of patient needs.
  • Demonstrated commitment to cultural competency by working effectively with diverse populations while respecting individual differences among patients served.
  • Contributed valuable feedback from patients to hospital administration for continuous improvement initiatives within the facility.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Provided excellent customer service to patients and medical staff.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Receptionist

The Laurels of Pender
04.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained visitor log for entering and leaving facility for security purposes.

Scan Coordinator

Harris Teeter Grocery
03.1986 - 03.2021
  • Participated in regular team meetings to stay informed about company policies, procedures, and best practices relevant to the Scan Coordinator role.
  • Monitored sales events for accuracy in scanning and signage, maintained current knowledge of weekly ad items and verified pricing integrity.
  • Confirmed accurate price changes and prepared and printed daily price download for full visibility.
  • Kept records of production, tracked returned goods and took down and replaced new shelf tags.
  • Sorted, logged and distributed price change paperwork, labels and tags and guided other team members in ordering and receiving tags.
  • Researched scan error sheets and not-on-file sheets promptly, corrected errors found and kept log of manual retail price changes.
  • Verified accuracy of prices charged to customers and confirmed attachment of correct attribute information.
  • Gained and maintained knowledge of products sold within store and promptly responded to customer questions.
  • Operated pallet jack to pull and push pallets and instructed team members in safe use.
  • Contributed to a positive work environment by proactively addressing issues, collaborating with colleagues, and adopting a solution-oriented mindset.
  • Handled ad hoc requests related to inventory or pricing from various departments efficiently while maintaining a professional demeanor.
  • Provided excellent customer service by assisting shoppers with questions about product prices or discounts available at the time of purchase.
  • Performed routine checks of inventory levels, making necessary adjustments for optimal stock availability.
  • Reduced discrepancies in product information by diligently updating and verifying data in the system.
  • Supported loss prevention efforts by promptly reporting any suspicious activity or potential security risks.
  • Improved workflow efficiency by regularly reviewing existing processes and recommending updates when needed.
  • Collaborated with store management to resolve pricing issues, ensuring customer satisfaction and loyalty.
  • Maintained strong communication with vendors to address any discrepancies or issues in a timely manner.
  • Assisted in training new team members on proper scanning techniques and procedures for improved productivity.
  • Contributed to store profitability by identifying and addressing shrinkage concerns through diligent monitoring of inventory levels.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

High School Diploma -

Cape Fear Community College
Wilmington, NC

Skills

  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Data entry proficiency
  • Appointment scheduling
  • Professionalism and discretion
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Registration and admissions
  • Patient check-in
  • Phone and email etiquette
  • Records maintenance
  • Process improvement
  • Paging systems
  • Call screening
  • Teamwork
  • Teamwork and collaboration
  • Punctual and hardworking
  • Problem-solving abilities
  • Calm and effective under pressure
  • Multitasking Abilities
  • Multitasking
  • Excellent communication
  • Reliability
  • Organizational skills
  • Registration and scheduling
  • Caring and empathetic
  • Active listening
  • Adaptability and flexibility
  • Detail-oriented
  • Scheduling appointments
  • Organized and detail oriented

Timeline

Patient Relations Representative

Novant Health, Inc
08.2023 - Current

Receptionist

The Laurels of Pender
04.2021 - 04.2022

Scan Coordinator

Harris Teeter Grocery
03.1986 - 03.2021

High School Diploma -

Cape Fear Community College

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Toni Ingold