Data Entry
Toni Ingram
Customer Service Representative-Remote
Dallas,TX
Summary
In search of a company where I can grow and be able to bring my knowledge and excellent customer service, communication, and teamwork. Proficient in problem-solving and maintaining precise data entry. Adaptable to new changes and systems.
Overview
20
20
years of professional experience
Work History
Teacher's Assistant
CFBISD
07.2022 - 09.2022
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Attended training classes, parent conferences and faculty meetings to stay up-to-date on student progress.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Deals Operations Management
Pinnacle Group/AT&T Contracted
10.2021 - 03.2022
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Optimized supply chain management, establishing strong relationships with vendors and negotiating favorable contract terms.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Met customer service standards and expectations consistently by effectively communicating and actively listening.
- Supported business growth through strategic planning and process development.
- Formulated analysis assessments to make informed decisions on proposed projects.
Clinical Service Clerk
Baylor Scott & White/Carrollton Regional Medical Center
04.2019 - 10.2021
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
- Edited documents to keep company materials free of grammar errors.
- Supported staff on special assignments and ad hoc projects.
- Monitored and tracked budgets and expenses.
- Purchased and maintained office supplies.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Patient Care Technician/Register
Texas Health Presbyterian Hosp
02.2018 - 09.2018
- Maintained clean and safe environment to promote patient safety and comfort.
- Upheld infection control and prevention policies across different patient-facing areas.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Patient Care Technician
UT Southwestern
08.2012 - 07.2017
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Upheld infection control and prevention policies across different patient-facing areas.
- Collected and transported specimens to prepare for lab testing.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Documented patient information and care activities in electronic health record.
Patient Care Technician
Methodist Dallas Medical Center
05.2009 - 07.2015
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Collected and transported specimens to prepare for lab testing.
- Upheld infection control and prevention policies across different patient-facing areas.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Contributed to positive clinical outcomes through accurate charting, timely reporting of changes in condition, and close collaboration with nursing staff.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Education
Associate's Degree - Associate's of Arts
Collin College
Plano, TX05.2022
Vocational School Certificate - Certified Nurse Aid
Texas Nursing Training Program
Garland, TX02.2018
Skills
- Epic
- Hospital Experience
- Adaptive Learning
- Positive Attitude
- Strong Work Ethic and Dependable
- Computer and Microsoft Office Skills
- Distribution Order Management System
- Attention to Detail
- Powerpoint Presentations
- Collaborative and Team-Oriented
- Information Protection
- Relationship Building
- Activity Planning and Execution
- Creating Visual Displays and Decorations
Affiliations
- Phi Theta Kappa Honor Society-09/01/21- Alpha Mu Tau
Software
Copy
Scan
Fax
Phone
Teams
Quote
Show me what kind of company you keep, and I'll tell you who you are!
Toni Ingram
Timeline
Teacher's Assistant
CFBISD
07.2022 - 09.2022
Deals Operations Management
Pinnacle Group/AT&T Contracted
10.2021 - 03.2022
Clinical Service Clerk
Baylor Scott & White/Carrollton Regional Medical Center
04.2019 - 10.2021
Patient Care Technician/Register
Texas Health Presbyterian Hosp
02.2018 - 09.2018
Patient Care Technician
UT Southwestern
08.2012 - 07.2017
Patient Care Technician
Methodist Dallas Medical Center
05.2009 - 07.2015
Associate's Degree - Associate's of Arts
Collin College
Vocational School Certificate - Certified Nurse Aid
Texas Nursing Training Program
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