Toni Jackson
Security Professional
Memphis,TN
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Clerk
Shelby County Government
Memphis, TN
10.2020 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Handled client correspondence and tracked records to foster office efficiency.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Security Officer
North American Security
Memphis, TN
03.2021 - 01.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Reported irregularities such as fire and safety hazards to maintenance.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Reported suspicious activities and persons to law enforcement.
Security Supervisor
Garda World Logistics
Memphis, TN
04.2017 - 10.2020
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed improved training methods with focus on public safety and officer awareness.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Led team of 35 guards in monitoring high volume of mall traffic during peak hours and days.
Cashier Team Lead
Walmart
Memphis, TN
09.2015 - 04.2017
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Monitored areas for security issues and safety hazards.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Educated employees on register use, merchandising and customer service.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Increased sales by 20%
Driver Helper
Shelby County Public Schools
Memphis, TN
08.2011 - 12.2016
- Assisted driver with product or package deliveries to residential and commercial locations.
- Displayed very good communication and customer service skills.
- Lifted and carried packages weighing up to 75 pounds.
- Exhibited good attendance, work habits and willingness to learn job functions.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Strapped items down over protective padding to secure throughout transportation.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
High School Diploma -
Trezevant High School
Memphis, TN05.2008
Skills
- Adobe Systems Adobe InDesign
- Microsoft Project
- Billing and Invoicing
- Materials Organization
- Customer Service
- Information Updates
- Critical Thinking
- Staff Meetings
- Time Management
- Problem-Solving
- Active Listening
- Organizational Management
- Microsoft Office
- Data Gathering
Timeline
Security Officer
North American Security
03.2021 - 01.2022
Clerk
Shelby County Government
10.2020 - Current
Security Supervisor
Garda World Logistics
04.2017 - 10.2020
Cashier Team Lead
Walmart
09.2015 - 04.2017
Driver Helper
Shelby County Public Schools
08.2011 - 12.2016
High School Diploma -
Trezevant High School
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