Hi, I’m
Toni Jackson
Orlando,Florida
Summary
Intelligent Human Services Specialist with client needs assessment expertise and eligibility requirement understanding. Enthusiastic professional with field experience and a heart to provide assistance to those who need it most.
Overview
7
years of professional experience
Work History
The American Red Cross
Student Intern
09.2022 - 12.2022
Job overview
- Reported back to the instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
- Coordinated referrals and direct support for clients.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Collaborate with SAF to introduce Red Cross services to service members and their families
- Collaborate with Veteran Affairs for volunteer opportunities
Freelance Contractor
Virtual Assistant
08.2018 - 12.2022
Job overview
- Completed administrative tasks by performing business correspondence, transcription, and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat, or email to provide information about a product or service.
- Answered and screened calls to provide information, schedule appointments, and take detailed messages.
Vystar Credit Union
Student Manger Intern
08.2014 - 12.2016
Job overview
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Trained student staff in department procedures and requirements to build a cohesive and successful team.
- Resolved escalated concerns using professionalism and understanding of concerning issues
- Assist each member and perform any variation of transactions through input systems and notated each account
- Built and strengthened member relationships by leveraging excellent interpersonal and communication skills.
Catholic Charities
Student Intern
05.2014 - 08.2014
Job overview
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Gained operational knowledge and supported departmental needs.
- Performed administrative duties and staff support tasks.
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Education
Jacksonville
Florida State College At JacksonvilleJacksonville, FL
Bachelor of Science from Human Services
12.2022
Florida State College At JacksonvilleJacksonville, FL
Associate of Arts from Sociology
07.2020
Skills
- Confidential Case Documentation
- Crisis Situations
- Relationship Issues Management
- Constructive Feedback
- Community Outreach Programs
- Client Guidance
- Family Guidance
- Case Records Management
- Social Work Processes
- Client Coping Mechanisms
- Client Screening
- Domestic Violence Prevention
- Case Notes
- Phone Inquiries
- Suicide Intervention
- Child Abuse and Neglect Identification
- Illness and Injury Detection
- Information Collection and Recording
- Safety Procedures
Timeline
Student Intern
The American Red Cross
09.2022 - 12.2022
Virtual Assistant
Freelance Contractor
08.2018 - 12.2022
Student Manger Intern
Vystar Credit Union
08.2014 - 12.2016
Student Intern
Catholic Charities
05.2014 - 08.2014
Florida State College At Jacksonville
Bachelor of Science from Human Services
Florida State College At Jacksonville
Associate of Arts from Sociology
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