Summary
Overview
Work History
Education
Skills
Certification
Planned Relocation
References
Timeline
Generic

Toni Jackson

Nashville,USA

Summary

Passionate and experienced customer service and hospitality professional with over 10 years of experience in fast-paced environments, including bar management, sales, and healthcare. Currently based in Nashville, TN, and planning to relocate to Vandalia, OH at the end of June 2025. I bring strong leadership, communication, and problem-solving skills, and I'm eager to contribute to a team where I can grow professionally and make a positive impact.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bar Manager

Green Hills Grille
Nashville, TN
03.2023 - Current
  • Oversee daily operations of both front-of-house and back-of-house, ensuring smooth service and high guest satisfaction.
  • Manage and support staff, handling scheduling, training, and performance oversight.
  • Address guest concerns, and resolve any service-related issues efficiently.
  • Maintain and track inventory for all bar products, ensuring optimal stock levels, and cost control.
  • Develop and implement seasonal drink menus, including fall and spring cocktail offerings.
  • Create and feature monthly specialty cocktails to enhance the beverage program.
  • Monitor and manage key financial metrics, reducing liquor costs by 8% through inventory optimization.
  • Ensure compliance with TNABC regulations, maintaining updated employee certifications.
  • Uphold high cleanliness and operational standards.
  • Negotiated purchase agreements with vendors to obtain best pricing on supplies.
  • Implemented strategies designed to increase revenue through upselling techniques.

Server

Green Hills Grille
Nashville, TN
10.2022 - 03.2023
  • Warmly greeted and seated, guests were ensured a welcoming and friendly atmosphere.
  • Accurately took food and beverage orders, providing detailed menu knowledge and recommendations to enhance the dining experience.
  • Entered orders into the POS system efficiently, ensuring timely communication with kitchen and bar staff.
  • Delivered food and beverages promptly, verifying accuracy and presentation before serving.
  • Monitored guest satisfaction, addressing any concerns or special requests promptly, to ensure a positive experience.
  • Managed multiple tables simultaneously, maintaining attention to detail, and high service standards in a fast-paced environment.
  • Processed payments accurately, handling cash and credit transactions with integrity and efficiency.
  • Maintained cleanliness and organization of the dining area, including resetting tables, and restocking service stations.
  • Collaborated with team members, including hosts, kitchen staff, and management, to ensure seamless service operations.
  • Adhered to health and safety regulations, ensuring compliance with food handling and sanitation standards.

Sales Associate

CLG
Nashville, TN
06.2022 - 10.2022
  • Promoted AT&T fiber optics internet and cellphone services.
  • Utilized Salesforce to manage customer interactions and track leads.
  • Achieved and exceeded sales targets by 15% through relationship-building.
  • Participated in team workshops to improve personal development and sales strategies.

Fulfillment Associate

Amazon
West Jefferson, OH
11.2021 - 06.2022
  • Packed customers orders by selecting appropriate box sizes, adding necessary protective materials, and ensuring accurate labeling for shipping.
  • Scanned and sorted packages using handheld devices, placing them into designated bins or totes for efficient routing.
  • Retrieved packages from bins and organized them on shelves or staging areas to prepare for final packing and dispatch.
  • Collaborated with team members to maintain a smooth workflow, meeting productivity and quality targets in a fast-paced environment.
  • Adhered to safety protocols and quality standards, ensuring compliance with company policies and procedures.

STNA

London Health & Rehab
London, OH
03.2020 - 08.2021
  • Provided direct care to residents, assisting with activities of daily living, such as bathing, dressing, grooming, toileting, and mobility support.
  • Monitored and recorded vital signs, including temperature, blood pressure, pulse, and respiratory rates, reporting any significant changes to the nursing staff.
  • Ensured a clean and safe environment by changing linens, sanitizing equipment, and adhering to infection control protocols.
  • Offered emotional and social support to residents, fostering a compassionate and respectful atmosphere within the facility.
  • Collaborated with healthcare team members, following individualized care plans, and assisting during medical procedures as directed by supervisors.

Customer Care Specialist

Assurant Specialty
Springfield, OH
01.2017 - 03.2019
  • Handled inbound calls regarding insurance and escrow payments.
  • Organized team documents, and resolved account issues.
  • Assisted homeowners with inquiries related to insurance policies, coverage details, and account information.
  • Processed policy updates and changes, including endorsements, renewals, and cancellations, ensuring accuracy and compliance with company guidelines.
  • Collaborated with internal departments to resolve complex issues, escalating cases as necessary to provide timely solutions.
  • Maintained detailed records of customer interactions and transactions, documenting all actions taken in the company's CRM system.
  • Adhered to regulatory requirements and company policies, ensuring confidentiality and integrity in handling sensitive customer information.

Server

Frisch's Big Boy
Springfield, OH
02.2015 - 08.2016
  • Greeted and seated guests promptly, providing menus, and a warm welcome.
  • Took accurate food and beverage orders, offering menu recommendations, and noting any dietary restrictions or special requests.
  • Entered orders into the POS system, ensuring timely communication with the kitchen staff.
  • Delivered food and beverages to tables efficiently, ensuring proper presentation, and accuracy of orders.
  • Checked in with guests during their meals to ensure satisfaction, and promptly addressed any additional needs or concerns.
  • Assisted in bussing and resetting tables, maintaining a clean and organized dining area.
  • Performed side work duties, such as rolling silverware, restocking condiments, and preparing the dining area for service.
  • Maintained cleanliness and sanitation standards.
  • Collaborated with team members, including hosts, kitchen staff, and management, to ensure smooth restaurant operations and exceptional guest experiences.
  • Adhered to food safety and hygiene regulations, ensuring a safe dining environment for guests.

Education

High School Diploma -

Shawnee High School
Springfield, OH
05-2016

Skills

  • Excellent communication and interpersonal skills
  • Strong customer service expertise
  • Outgoing and professional demeanor
  • Effective multitasking in fast-paced settings
  • Calm and composed under pressure
  • Receptive to feedback and quick to adapt
  • Able to work independently and in teams
  • Inventory management
  • Menu development
  • Staff training
  • Cost control
  • Conflict resolution
  • Time management
  • Upselling techniques
  • Quality assurance
  • Wine and liquor expertise
  • Safety awareness
  • Organizational growth
  • Supply ordering
  • Service-oriented mindset
  • Training and mentoring

Certification

TABC Certification, 01/01/23, 01/01/28

Planned Relocation

Vandalia, OH

References

References available upon request.

Timeline

Bar Manager

Green Hills Grille
03.2023 - Current

Server

Green Hills Grille
10.2022 - 03.2023

Sales Associate

CLG
06.2022 - 10.2022

Fulfillment Associate

Amazon
11.2021 - 06.2022

STNA

London Health & Rehab
03.2020 - 08.2021

Customer Care Specialist

Assurant Specialty
01.2017 - 03.2019

Server

Frisch's Big Boy
02.2015 - 08.2016

High School Diploma -

Shawnee High School

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