Toni Jones
Murrieta,CA
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel, and developing tactical plans to meet strategic goals. Proven leader with a significant background in communications. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Director of Operations
Anytime Fitness
06.2017 - Current
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Ensured optimal resource utilization by employing effective project management methodologies that maximized ROI without compromising quality or deadline adherence.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Defined, implemented, and revised operational policies and guidelines.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
- Managed financial performance of regional operations, including P&L responsibility, revenue generation, and expense control.
- Oversaw day-to-day production activities in accordance with business objectives.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mentored and coached team members to foster productive and engaging work environment.
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Interacted well with customers to build connections and nurture relationships.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Developed systems and procedures to improve operational quality and team efficiency.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Gained strong leadership skills by managing projects from start to finish.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
Program Coordinator
Immigration Resource Center Of San Gabriel Valley
02.2013 - 11.2017
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Identified risks and developed mitigation plans.
- Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
- Organized and managed program development from conception through successful execution.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Provided technical support to staff with necessary resources to carry out duties successfully.
- Tracked and reported expenses accurately to manage program budgets.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Designed program implementation and maintenance plan.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Education
Associate of Science - Business Administration
Orange Coast College
Costa Mesa, CASkills
- Employee Relations
- Employee Motivation
- Staff hiring
- Process Improvement
- Effective leader
- Direct Sales
- Business Leadership
- Calendar Management
- Delegation
- Special Promotions Planning
- P&L Administration
- Data Analysis
- Employee Development
- Recruitment
- Sales Promotion
- KPI Tracking
- Leadership training
- Employee reviews
- Product Development
- Business Management
- Team Leadership
- Financial Management
- Records Organization and Management
- Customer Service
- Business marketing
- Sales Coaching
- Sales Tracking
- Performance Improvements
- Workforce Planning
- Program Optimization
- Operations Management
- Staff training/development
- Customer Service Management
- P&L Management
- Customer Retention
- Policy Development and Enforcement
- Proficient in Excel, Google Docs
- Teamwork and Collaboration
- Relationship Building
Accomplishments
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop performance-tracking spreadsheets.
- Documented and resolved member issues, leading to higher retention and happy members who always return.
- Achieved company profit goals by accurately and efficiently completing and creating KPI sheets.
- Achieved location goals by effectively helping with onboarding team members and holding the team accountable.
Reading, Junk Journaling, Camping, Skiing and Crossfit
Reading has always been a passion of mine, and it's something that helps me grow and learn in both my personal and professional life. I also love listening to podcasts, especially when I'm on the road.
When I was a young girl, I started "junk journaling" after reading Nancy Drew's books. I loved the way she would tape her findings in the book with little clues, and I started doing the same. Now, as an adult, this journaling technique helps me be creative and prompts my ideas and words.
I'm a nature lover, and I grew up camping, backpacking, and skiing. There's something about being out in the woods that just makes me happy. Fitness is also really important to me, both mentally and physically. I love Crossfit because it challenges me and brings out my competitive nature.
Timeline
Director of Operations
Anytime Fitness
06.2017 - Current
Program Coordinator
Immigration Resource Center Of San Gabriel Valley
02.2013 - 11.2017
Associate of Science - Business Administration
Orange Coast College
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