Toni Jurison
Waipahu,HI
Summary
Detail-oriented Ophthalmic Assistant with expertise in patient care coordination, diagnostic testing, and triaging clinical issues. Committed to enhancing patient experiences and optimizing workflow within healthcare settings.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Ophthalmic Assistant
Kaiser Permanente
Honolulu, HI
01.2014 - Current
- Used diagnostic equipment to complete vision tests and screenings.
- Administered ophthalmic drops and ointments for treatment or to aid in diagnostics.
- Explained eye care guidance and post-procedure instructions to patients.
- Conducted pre-operative assessments by obtaining informed consent from patients.
- Triaged clinical issues to enable ophthalmologists to prioritize patient appointments.
- Coordinated with other healthcare professionals to ensure optimal patient care.
- Collected patient intake information, including medical histories and concerns.
- Coordinated appointment schedules to optimize patient flow and reduce wait times.
- Prepared examination rooms with necessary instruments and supplies.
- Maintained accurate patient records in electronic health systems.
- Supported team members by training new staff on office protocols.
- Troubleshoot technical issues related to ophthalmic equipment.
- Managed inventory of medical supplies and ensured availability of equipment for smooth office procedures.
Appointment receptionist/cashier/scheduler
Kaiser Permanente
Waipahu, Hawaii
05.2003 - 01.2014
- Greeted patients and visitors warmly, ensuring positive first impressions.
- Managed multi-line phone system, directing calls to appropriate departments.
- Scheduled appointments efficiently using electronic health record systems.
- Coordinated patient check-in and check-out processes smoothly.
- Processed payments and updated accounts to reflect balance changes.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted with insurance verification and patient registration tasks.
- Collaborated with medical staff to streamline patient flow and communication.
- Handled confidential patient information in compliance with privacy regulations.
Asst. Manager/Acting Store Manager
American Eagle Outfitters, Inc
Honolulu, Hawaii
09.2003 - 04.2004
- Assisted in managing daily store operations and team performance.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management processes, ensuring accurate stock levels.
- Implemented visual merchandising strategies to maintain appealing store displays.
- Resolved customer inquiries and concerns to improve satisfaction levels.
- Supported marketing initiatives by promoting current sales and promotions effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
Department Manager
Nordstrom
Canoga Park, California
09.1998 - 10.2002
- Managed daily operations to ensure high-quality customer service standards.
- Oversaw staff training and development to enhance team performance.
- Collaborated with merchandising teams to maintain effective product displays.
- Analyzed sales data to identify trends and inform inventory decisions.
- Led team meetings to address challenges and share best practices.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Monitored daily sales figures to track trends in customer buying behavior.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Resolved customer complaints and issues promptly and professionally.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Worked closely with sales associates to complete tasks.
- Executed targeted merchandising and promotional plans to meet department sales goals.
Education
Associate of Arts - Merchandise/Marketing
FIDM
Los Angeles, CA05-2000
Skills
- Diagnostic testing
- Ophthalmic procedures
- Surgical assisting
- Ophthalmic imaging
- Tonometry experience
- OCT scanning
- Dilation experience
- Visual field testing
- Eye drop administration
- Patient triage
- Patient care coordination
- Electronic health records management
- Appointment scheduling
- Ophthalmic equipment maintenance
- Ophthalmic instrument maintenance
- HIPAA compliance
- Attention to detail
- Effective communication
- Time management
- Staff onboarding
- Problem solving
- Eye drop administration
- Customer relationship management
- Team coordination
- Conflict resolution
- Forecasting and planning
- Personnel management
- Workflow coordination
- Sales expertise
- Team building
- Staff hiring and retention
- Supervisor
- Visual merchandising
- Sales reporting
- Staff management
Certification
- Ophthalmic Medical Assistant
- BLS certification
Timeline
Ophthalmic Assistant
Kaiser Permanente
01.2014 - Current
Asst. Manager/Acting Store Manager
American Eagle Outfitters, Inc
09.2003 - 04.2004
Appointment receptionist/cashier/scheduler
Kaiser Permanente
05.2003 - 01.2014
Department Manager
Nordstrom
09.1998 - 10.2002
Associate of Arts - Merchandise/Marketing
FIDM