Toni King
Saint Petersburg
Summary
I am looking for a long term position, with career potential, where there is room for growth. I am a responsible, reliable, trustworthy, and hardworking, detail-oriented team player with great people skills. I am a fast learner that can adapt easily to new situations. I have excellent communication and organizational skills and am eager to start my new career. With my strong work ethic, extensive customer service experience, and my tremendous ability to multi-task with ease, you will find that I possess the qualifications and skills necessary to make an immediate positive contribution to the success of your business.
Overview
30
30
years of professional experience
1
1
Certification
Work History
AVP Driver(seasonal)
FedEx/Boxed and Loaded
12.2024 - Current
- I deliver 100-140 packages per day using my personal vehicle
Delivery Driver/Independent Contractor
Instacart, Doordash, Uber, Amazon Flex and more
01.2019 - Current
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings
- Shop and deliver customer orders using App based programs
Dispatcher/Customer Service
CTS Towing + Transport
06.2023 - 10.2024
- Responsible for dispatching drivers in emergency and non-emergency situation
- Provided quality customer service through friendly, polite communication and ensured all customers were satisfied with our service
- Took detailed notes on all calls, ensuring all requests were fulfilled in a timely and professional manner
- Made sure all customers understood the charges for company services before terminating the call to avoid confusion or misunderstanding
- Microsoft Office, Google Docs, TOPPS
Medical Assistant/Float
Charles River Medical Associates
05.2018 - 10.2018
- Prepare exam room and patients
- Vitals
- EKG's
- Urinalysis
- Injections
- Prepare specimens for lab
- Handle prescription requests and refills
- Constant use of EMR ( eclinical works/Epic)
- Perform PFT's, throat swabs, and any test ordered by physician
- Phlebotomy
- Schedule CT scans, MRI's etc
- And researched to obtain referrals
Medical Assistant Externship
Dr. John J. Solomon Jr.'s Family Medicine Practice
11.2017 - 05.2018
- Check patient's in and out while verifying insurance information, collecting copays, and any necessary documentation
- Answer multi-line phone system, triage calls, and take messages
- Referrals and prior authorizations
- Schedule appointments and radiology procedures or specialty appointments
- Prepare exam room and patients
- Perform vitals
- EKG's
- Urinalysis'
- Prepare specimens for lab
- Assist doctor in all procedures (biopsy, palpitation exams, pap smears)
- Order supplies as needed
- Administer vaccinations/ Injections
- Handle prescription requests and refills
- Sterilization and sanitation, use of autoclave
- Constant use of EMR and paper charting
- Monitor and maintain the ordering, delivery and storage of all medicine
Pouch Operator (seasonal)
CheerPack, North America
11.2016 - 03.2017
- Inspect & pack pouches to ensure they are within specification
- Follow strict uniform and appearance guidelines to keep the environment a "clean room" with no chance of contamination
- Operate machine that cuts pouches and pushes them out on 4 lanes, 2 per employee
Retail Sales Associate/Customer Service (seasonal)
Marshalls
09.2016 - 01.2017
- I was assigned a specific section that I had to stock, clean, merchandise, and collect returns
- On delivery days I would sort the order
- Provide excellent customer service
- Established personal connections with customers, exceeding customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
Dispatcher
George's Service Station
03.2015 - 08.2016
- Dispatch AAA, police, state police, and shop calls to tow truck drivers
- Responsible for balancing daily accounts receivable
- Answer multi-line phones
- Log cars into impound
- Releasing cars from impound
- Collecting proper documentation, and fees due for the impounds
Customer Service Representative/Call Center
Simply Whispers/Roman Research
10.2012 - 01.2014
- Providing exceptional customer service to all clients via phone and internet
- Data entry
- Answering multi-line phone system
- Verifying credit report through banks
- Use of companies Thoroughbred system along with Microsoft Office
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Created a new customer database by entering customer information into a database
Office Assistant
Quirk Nissan
09.2002 - 03.2004
- Registered all newly purchased vehicles on an online system thru the DMV
- Billed all car deals
- Verified insurance by communicating with agencies and requesting all necessary documents
- Answered multi-line phone system, directing calls to proper persons/departments
- Filed paperwork
- Data entry
- Filled coworkers positions when necessary
Multi-Unit Manager/GM
Dunkin Donuts
03.1995 - 09.2012
- Uphold the highest standards of cleanliness and staff conduct
- Negotiated, closed, and launched a new restaurant into a competitive, high-volume and high-profit market
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant and equipment
- Providing exceptional customer service
- Preparing all customers food and beverage orders in a timely manner while adhering to food safety practices during morning shifts
- Operating POS system (cash handling)
- Completing and monitoring the completion of all food safety logs
- Cleaning & stocking while monitoring the cleaning & stocking of the restaurant
- Placing and receiving all orders
- Counting & calculating daily/weekly/monthly inventory & percentages
- Calculating payroll
- Human resources (hiring, firing, training)
- Scheduling
- Training new prospect managers
- Calculating all percentages according to daily/weekly/monthly/yearly sales and comparing them to prior years
- Maintained food safety certification for the nation 3 consecutive times, expired 2/2014
- I performed all the above duties at 3 separate locations
Education
Medical Assisting -
Lincoln Technical Institute
Lincoln, RI01.2018
General Studies -
Braintree High School
Braintree, MA05.1997
Skills
- Attention to detail
- Medical Office Experience
- Supervising Experience
- Customer service
- Cash handling
- Organizational skills
- Communication skills
- Computer skills
- Dispatching
- Microsoft office
- Data entry
- Human Resources
- Management Experience
- Office Experience
Certification
- BLS Certification
- CPR Certification
Timeline
AVP Driver(seasonal)
FedEx/Boxed and Loaded
12.2024 - Current
Dispatcher/Customer Service
CTS Towing + Transport
06.2023 - 10.2024
Delivery Driver/Independent Contractor
Instacart, Doordash, Uber, Amazon Flex and more
01.2019 - Current
Medical Assistant/Float
Charles River Medical Associates
05.2018 - 10.2018
Medical Assistant Externship
Dr. John J. Solomon Jr.'s Family Medicine Practice
11.2017 - 05.2018
Pouch Operator (seasonal)
CheerPack, North America
11.2016 - 03.2017
Retail Sales Associate/Customer Service (seasonal)
Marshalls
09.2016 - 01.2017
Dispatcher
George's Service Station
03.2015 - 08.2016
Customer Service Representative/Call Center
Simply Whispers/Roman Research
10.2012 - 01.2014
Office Assistant
Quirk Nissan
09.2002 - 03.2004
Multi-Unit Manager/GM
Dunkin Donuts
03.1995 - 09.2012
Medical Assisting -
Lincoln Technical Institute
General Studies -
Braintree High School
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