Toni Lackowski

Contract Review and Processing of Master Service Agreements (MSA)/ Amendments, Statements of Work (SOW). Contract Negotiation with Client and Internal Sales Stakeholders. Liaison between Corporate Counsel, Insurance Broker and Client for Corporate Obligations. Corporate Compliance, Regulatory Reporting, State and Nursing Pool Licenses.

• Leadership Management Accountability
• Contractual Obligations
• Data Integrity, VMS Management
• Training and Educational Session Development.
• Contract Non-Compliance Resolution
• Analyzation of RFP/Agreement Language
• Gross Pricing Estimates
• Vendor / Supplier Contract Advisement and Revisions
• A/R Contract Management Tracking and Reporting
• Contract Electronic File Tagging and Automation

Client Account Management of a Concise Team of Driven Account Managers. Daily and Weekly Focus to Establish Objectives Directly Impacting Account Sales. Current with New Trends, Best Practices, Planning and Business Development Strategy.

• Client Infrastructure, ROI, Growth, Account Health.
• Critical Client Relationship Building to Impact Service Contracts and Costs.
• End-to-End Account Management Process.
• Collect, Analyze, and Data Targeted Retention.
• Department KPI's - Recruitment, Training, Evaluation, Promotion/Termination.

• Strategic Placement Management Focused on Cultivating, Administering, and Maintaining Relationships within MSP Programs. Created and Led Training Program for Sales Department to Strengthen Education On Allied Professionals Partnered with Nursing For Recruiting and Client Services.
• MSP Clients Avg: 125-140 Placements Monthly.
• MSP and Direct Accounts - $4.5M In Net Revenue.
• Consistent Sales Records in Allied Placements.
• Friction Point Identification and Proactive Solutions.
• Efficiency, Client Targets and Increased Retention.

Sales Leadership Support in Developing a Diverse Team of Driven Account Managers and Recruiters Engaged in Strategic Placements of Allied Health Disciplines. Serviced Territory Facilities by Ensuring Adherence to Policies and Procedures, Federal, State, and Local Requirements, and JCAHO Standards.

• Leadership Management Accountability.
• Systematized Sales Development of Locum Team.
• Account Management and Recruitment Training/Development.
• Net Revenue Sales Exceeded YOY 20-30% - $3M Y1, $7M Y2 and $10M Y3.
• FSA Management (VA/DOD) Bid Management.
• Rate Negotiations Proposals with VMS/MSP or Direct Contract Providers.
• KPI Key Metrics Management.

Healthcare Staffing in U.S. And Federal Government Territory Facilities to Develop and Capture Market-Share in Strategic Accounts While Overseeing Recruiters and Junior Account Managers. Assumed Responsibility for Procurement Lifecycle; Recruitment, Selection, On-Boarding, and Performance - Per Diem, Travel and Direct Placement.

• Oversaw and Managed the Development of Situation/Positioning Analysis, Communications objectives, Strategies and Tactics.
• Exceeded Per Diem and Travel HCP's Placements YoY (Target Goal 900, Achieved 1300).
• Developed and Maintained Client Relationships on Full-Cycle Accounts.
• Own Territory Based Overall Client and HCP Experience of NPS Scores.
• Industry Market Intelligence Hiring, Competitive and Compensation Trends.

Planning, Implementing/Managing SEO Strategy Across All Communication Driving Business' Growth and Success. Creating, Auditing and Optimizing Content, Technical Website Improvements and Analyzing Website Traffic.

• Prepared /Observed Budget Quarterly and Annual to Allocate Funds. Monitored / Identify Key SEO KPI's Redirects, Bounce/Click Rate.
• Optimized SEO Deliverables - Keyword Research/Mapping, Content Optimization, and Landing Page Creation.
• Implemented Targeted Marketing Programs - Constant Contact, Google Analytics and Marketo.
• Sales Performance Increase and Profitability with Robust Tracking, Customer Management and Systematic Business Development Tools.

Procurement of Potential / Existing Healthcare Providers to Assure Facility Has The Capability To Treat The Resident Population Acuities. Assisted in Planning and Organizing Marketing Programs Designed to Meet Census And Payor Mix Goals.

• Developed /Executed Marketing, Enhanced Resident and Community Relations.
• Identified Strategies and Analysis for Healthcare Professionals Acquisition.
• Key Role in Increased Annual Revenues, 45% NOI, 225-Bed Count.
• Reviewed Monthly Reports to Develop Healthcare Providers Staffing Plans.
• Prepared Facility for New Admissions by Communicating with Affected Units.

Worker's Compensation and General Liability - Case Administration and Management. Key Interaction Point for Brokers, Insurance Quote Requests. General Structured Settlement Related Questions with Between Claimants and Client Aimed to Guide Parties Toward Mutual Agreement.

• Balanced Structured Settlements, SPIA and Deposit Fund Accounts of Individuals.
• Reviewed and Daily Pricing Rates By Rate Desk, Gathering Case Data and Updating Database.
• Quoted Annuity Rated Age, Case Value and Annuity Contracts Issuance.
• QA Files Checks (Court Approved SA, WC Approvals, Beneficiary Designations). Payment Schedules and Annuity Costs per Court and WC Board.
• Structured Settlement Annuity Processing and Database Contribution.
• Sourced For Management Reporting, Claims and Commission Payments.
• Revised Center for Medicare Service Case Approvals
• Reviewed and Coordinated Final Documents to the Life Companies.