Toni Ladson
Killeen,TX
Summary
Proven leader and analytical thinker, adept in conflict resolution and emergency readiness from time As a combat engineer supervisor Skilled in equipment maintenance and fostering team collaboration, consistently achieving high customer satisfaction. Demonstrates strong work ethic and problem-solving abilities, enhancing operational efficiency and team productivity. Task-oriented individual challenged with supervising team members in regulations compliance. Composed Combat Engineer with background implementing safety information as it pertains to critical strategic planning. Astute engineer with track record of rapidly executing missions in support of combat operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Combat Engineer (12B)
US Army
11.2019 - Current
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Trained in use of tear gas, passive ordnance and explosives.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Employed, fired and recovered anti-personnel and anti-tank mines.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Conducted ground reconnaissance for roads, bridges and tunnels and reported findings.
- Directed logistical training procedures in accordance with military regulations.
- Placed explosives and performed mine-sweeping activities on land.
- Performed quality control by creating rosters, spreadsheets and other documentation to identify company inventory.
- Managed team of 12 personnel in mine-clearing operations, resulting in zero injuries.
- Maintained 100% accountability of assigned equipment worth more than $2M.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Served in on-call capacity for last-minute or late-night taskings from leadership.
- Responded to reports of irregular activities and notified dispatcher for required emergency units.
- Worked weekends and long hours in deployed locations to complete taskings.
- Maintained required level of proficiency in use of firearms.
- Dealt with inter-company conflicts to remove obstacles to troop readiness.
- Upheld US ARMY dress and appearance regulations for professional appearance.
- Rated job performance for 12 subordinates providing timely and effective feedback.
- Advised on operations, intelligence and risk assessments in daily briefings.
- Trained in small arms, anti-armor and indirect fire weapons.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Trained in conflict resolution among subordinates, equals and superiors.
- Surveyed company overall health and preparedness.
- Improved safety measures for field operations, resulting in a significant decrease in injuries among squad members.
- Evaluated structural integrity of bridges and roadways during reconnaissance missions, enabling informed decision-making regarding troop movements.
- Enhanced team efficiency by streamlining communication and coordination in high-pressure situations.
- Provided logistical support during deployments by managing resources and overseeing transportation arrangements.
- Trained new recruits on proper equipment usage and safety protocols, increasing overall unit proficiency.
- Operated various heavy machinery for construction tasks under diverse environmental conditions.
- Conducted thorough maintenance checks on vehicles and equipment, reducing downtime due to malfunctions.
- Assisted in reconnaissance missions, gathering valuable intelligence for strategic planning purposes.
- Conducted regular risk assessments to identify potential hazards before they escalated into larger issues.
- Collaborated with other military branches for large-scale operations, promoting teamwork and cohesion across units.
- Oversaw utilities manual records to perform stock control and accounting duties.
- Gave individual evaluations based on fitness and combat readiness.
- Reloaded and resupplied weapons systems to maintain preparedness against enemy threats.
- Designated mandatory reporter for sexual assault and responder for suicide prevention situations.
- Rated job performance for 12 subordinates providing timely and effective feedback.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Managed weapon handling, delivery, and shipping systems.
Human Resources Intern
Medical University Of South Carolina
08.2017 - 11.2019
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Worked with HR team to coordinate company events.
- Updated and maintained employee records to respond quickly to requests for information.
- Answered phone and performed clerical duties to assist human resources department.
- Developed strong written and verbal communication skills.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Customer Service Representative
McDonald's
06.2013 - 07.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Education
High School Diploma -
Cane Bay High School
Summerville, SC05.2016
Skills
- Civilian Relations
- Emergency Readiness and Response
- Willingness to Learn
- Equipment Maintenance
- Works Well Under Pressure
- Analytical Thinking
- Conflict Resolution
- Weapons Handling
- Training and Development
- Team Collaboration
- Combat Operations
- Safety Regulations
- Strong Work Ethic
- Mission Planning
- Cultural Sensitivity
- Field Reconnaissance
- Facilities Maintenance
- Logistics Management
- Vehicle Maintenance
- Heavy Equipment Operation
- Explosive Ordnance Disposal
- Intelligence Gathering
- Situational Awareness
- Physical Fitness
- Survivability operations
- Problem-solving abilities
- Time Management
- Multitasking Abilities
- Excellent Communication
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
- Professionalism
- Task Prioritization
- Analytical Skills
- Written Communication
- Report Writing
- Briefing leadership
- Assessing risks
Accomplishments
- Supervised team of 12 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CLS/BLSTraining
Languages
English
Native or Bilingual
Timeline
Combat Engineer (12B)
US Army
11.2019 - Current
Human Resources Intern
Medical University Of South Carolina
08.2017 - 11.2019
Customer Service Representative
McDonald's
06.2013 - 07.2017
High School Diploma -
Cane Bay High School