Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Toni Lane

Pryor,OK

Summary

Seeking full time/part time employment with a company that will allow me to use my skills and abilities in the following areas: Customer Service Cash Handling Office/filing/paper processing Phone usage mutable lines Computer Usage Data Entry Privacy Implication Usage of office equipment Good communication skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

Homeland
01.2023 - Current
  • Increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boost customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managing POS system to process payments for customers.

Parts Specialist

AutoZone
04.2020 - 12.2020
  • Greeted customers as they enter the store
  • Helped people get the car part they need and when they need it
  • Tested batteries, alternators starters, and install batteries
  • Processed returns, warranties, run the cash register, programs, front and face
  • Delivered parts to the customers’ shops
  • Picked parts, print invoice, stage the part and drive.

Auto Parts Sales Representative/Driver

Advance Auto Parts
07.2019 - 04.2020
  • Sold products and/or services to repair the problem and meet the customer's needs
  • Maintained customer goodwill by greeting and acknowledge all customers he/she comes in contact with
  • Assisted in keeping parts of the department clean and orderly
  • Recorded all sales and/or customer transactions that occur
  • Assisted in merchandising displays
  • Maintained the retail sales floor and displays to meet or exceed the dealership’s standards and today's customer satisfaction
  • Processed cores, warranties, and new return merchandise as required at a point of sale
  • Attended training as prescribed by management to maintain proficiency in his/her job description
  • Delivered parts to mechanics, salvage and car dealerships.

Customer Service Assistant

Oklahoma Security Commission/Workforce
02.2019 - 07.2019
  • Provided job seekers with information on employment, training or education assistance, providing general support, addressing a broad variety of issues with resumes building, assisting customers with online registration with Workforce employment office, assisting costumers with online applications; use of office machines to submit employment applications, maintaining files, databases, records of assessments and evaluations
  • Processed Information Documenting/Recording Information Performing Administrative Activities Experience with: Customer service and support software, Data entry software, Desktop computers
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.

Retail/Lead Sales Associate

Dollar General
03.2018 - 01.2019
  • Answered customers’ questions about merchandise and advise customers on merchandise selection
  • Stamped, attached, or changed price tags on merchandise, referring to price list
  • Compared merchandise invoices to items actually received to ensure that shipments are correct
  • Itemized and totaled customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases
  • Received, opened, unpacked and issue sales floor merchandise
  • Organized, Planned, and Prioritized Work Making Decisions and Solving Problems Experience with: Barcode scanners, Box cutters, Computer laser printers, Data entry software, Electronic cash registers, Email software, Manual pallet jacks, Microsoft Windows, Personal computers

Trainer Server

Cracker Barrel
08.2016 - 03.2018
  • Checked with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Collected payments from customers
  • Prepared checks that itemize and total meal costs and sales taxes
  • Served food or beverages to patrons and prepare or serve specialty dishes at tables as required
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Server

Cheddars Scratch Kitchen
08.2012 - 01.2015
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Prepared checks that itemize and total meal costs and sales taxes
  • Served food or beverages to patrons and prepare or serve specialty dishes at tables as required
  • Prioritized Work Experience with: Cash registers, Credit card processing machines, Hospitality Control Solutions Aloha Point-of-Sale, MICROS Systems HSI Profits Series, Point of sale POS printers, Point of sale POS software, Point of sale POS terminals, Point of service workstations, Portable bar code scanners, Touch screen monitors.

Education

High School Diploma - General Education

Adult Education/ Union Public Schools
Pryor, OK

Associate of Arts - Sociology

Rogers State University
Claremore, OK
07.2024

Skills

  • Computer skills
  • Customer Service
  • Confidential
  • Order Processing
  • Product Sales
  • Professional Demeanor
  • Problem-Solving Skills

Certification

  • Foundations of Leadership Certificate, The National Society of Leadership and Success - Nov 1, 2023

Timeline

Sales Associate

Homeland
01.2023 - Current

Parts Specialist

AutoZone
04.2020 - 12.2020

Auto Parts Sales Representative/Driver

Advance Auto Parts
07.2019 - 04.2020

Customer Service Assistant

Oklahoma Security Commission/Workforce
02.2019 - 07.2019

Retail/Lead Sales Associate

Dollar General
03.2018 - 01.2019

Trainer Server

Cracker Barrel
08.2016 - 03.2018

Server

Cheddars Scratch Kitchen
08.2012 - 01.2015

High School Diploma - General Education

Adult Education/ Union Public Schools

Associate of Arts - Sociology

Rogers State University

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Toni Lane