Summary
Overview
Work History
Education
Skills
Timeline
Generic

Toni Leatherberry

Newport News,VA

Summary

Proven Shift Manager at Taco Bell, adept in customer service and employee training, significantly enhanced team performance. Skilled in cash handling and decision-making, I excel in resolving escalated customer issues and mentoring staff, ensuring high-quality service and operational efficiency. My background also includes hands-on experience in construction and logistics, underscoring my versatile skill set and commitment to safety and excellence.

Overview

14
14
years of professional experience

Work History

Shift Manager

Taco Bell
02.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Shift Manager

Taco Bell
01.2022 - 01.2024
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Handyman Helper

Bens Construction
10.2018 - 01.2022
  • Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
  • Provided versatile assistance across various tasks such as carpentry, plumbing, painting, and light fixture installation.
  • Supported customer relations by providing clear communication regarding project updates and estimated completion times.
  • Upheld a professional demeanor when interacting with clients leading to strong rapport building.

Tile Setter

Custom Tile
02.2011 - 08.2018
  • Used power wet saws and tile cutters to cut tiles to specifications for projects.
  • Maintained a safe work environment through proper use of tools, equipment, and adherence to safety protocols.
  • Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
  • Prepared surfaces for tiling using appropriate materials such as cement board or waterproof membrane to ensure long-lasting installations.

Package Handler

Bronco Winery
01.2018 - 04.2018
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

GED -

Stockton Adult School
Stockton, CA
08-1994

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Staff motivation

Timeline

Shift Manager

Taco Bell
02.2024 - Current

Shift Manager

Taco Bell
01.2022 - 01.2024

Handyman Helper

Bens Construction
10.2018 - 01.2022

Package Handler

Bronco Winery
01.2018 - 04.2018

Tile Setter

Custom Tile
02.2011 - 08.2018

GED -

Stockton Adult School

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Toni Leatherberry