Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Toni Lindsey

Toni Lindsey

Geneva,AL

Summary

Dynamic and compassionate caregiver with extensive experience in patient care and emotional support. Proven track record at Kentucky Fried Chicken in managing teams and enhancing operational efficiency. Skilled in medication administration and relationship building, dedicated to improving quality of life for clients through attentive and empathetic care.

Overview

10
10
years of professional experience

Work History

Private Caregiver

Myself
04.2022 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities for improved quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

General Manager

Kentucky Fried Chicken
04.2017 - 05.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Deli Clerk

Winn-Dixie Logistics Orlando, Fl. C&S Wholesale Grocers
12.2018 - 05.2019
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Maintained a safe and clean environment, reducing the risk of infection or injury.
  • Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
  • Enhanced patient comfort by providing compassionate and attentive personal care.
  • Managed patient medications, ensuring accurate dosages and timely administration.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities for improved quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Shift Manager

Arby’s
09.2015 - 10.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Oversaw loading and unloading of packages in warehouse.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Managed staff hiring, training and supervision.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Optimized shift operations to meet and exceed sales targets without compromising on service quality.
  • Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.

Education

GED -

Walton High School
Defuniak Springs, Florida

Skills

  • First aid and safety
  • Patient care
  • Housekeeping duties
  • Emotional support
  • Compassionate caregiving
  • Empathy display
  • Meal preparation
  • Behavior redirection
  • Client documentation
  • Medical equipment operation
  • Personal hygiene assistance
  • Medication administration
  • Transportation services
  • Care plan management
  • Care plan assessment
  • Nutrition management
  • Clinical quality program standards
  • Progress documentation
  • Behavioral management
  • Case management
  • Chronic disease management
  • Physical therapy assistance
  • Organizational growth
  • Client safety and first aid
  • Fall prevention
  • Community activities
  • Errand running
  • Compassionate client care
  • Dependable and responsible
  • Daily living assistance
  • Basic housekeeping
  • Special needs care
  • Direct patient care
  • Multitasking and organization
  • Strong ethics
  • Patient companionship
  • Medication and appointment reminders
  • End-of-life care
  • Flexible schedule and availability
  • Problem-solving
  • Elderly care
  • COVID-19 safety policies
  • Compassionate care
  • Verbal and written communication skills
  • Medical record-keeping
  • Team collaboration
  • Supportive companionship
  • Compassionate communication
  • Medication management
  • Dementia care
  • Housekeeping
  • Hoyer lifting equipment
  • Heavy lifting
  • Flexible schedule
  • HIPAA compliance
  • Patient management
  • Care plan adherence
  • Relationship building
  • Indirect patient care
  • Compassion and empathy
  • Active listening

Timeline

Private Caregiver

Myself
04.2022 - Current

Deli Clerk

Winn-Dixie Logistics Orlando, Fl. C&S Wholesale Grocers
12.2018 - 05.2019

General Manager

Kentucky Fried Chicken
04.2017 - 05.2022

Shift Manager

Arby’s
09.2015 - 10.2017

GED -

Walton High School

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Toni Lindsey