Toni Lionel
Copperas Cove,TX
Summary
Innovative Group Fitness Instructor bringing demonstrated success in evaluating client goals and offering targeted advice to promote success and motivation. Offering expertise in fitness program management and coordination demonstrated across 10 years of experience in related roles.
Overview
30
30
years of professional experience
Work History
Group fitness coordinator
Crunch fitness Killeen
10.2020 - Current
- Supervise group fitness instructors and fitness coaches making sure they are trained and have the tools needed to perform their duties properly
- Handle payroll, scheduling, quarterly trainings, events and any other tasks that need be taken care of
- I work with my MP to make sure that Group fit is equip to teach their classes and review kpi report of utilization, CPH, Peak penetration
- I attend weekly GFC(Group fitness Coordinator calls) and lead to align and make sure GFC team is aligned and focused on our people
- Help out at the front desk when needed and build relationships not only with my instructor team, but also with our members and other staff.
Group X Instructor
Small Group Training, Crunch Fitness
08.2018 - Current
- Teach HIIT Small group training 45 minute class for all levels high energy and fun guide on proper technique and form while getting a powerful workout
- As well as classes in large group and ride
- Engaging with members to provide the best member experience and have fun.
Employee Services Coordinator
Bright Horizons
10.2009 - 08.2019
- Process Tuition reimbursements from students through their employers and assist with any documentation that is needed that is within policy guidelines and deadline.
Instructional Aide
SC Lee Junior High
08.2018 - 11.2018
- Work with children teaching PE and mind body
- Keeping kids active and helping them understand healthy lifestyle and health longevity
Personal Trainer/GFX Instructor/Bootcamp/Golds
Golds Gym
10.2016 - 07.2018
- Studio Coach
- As A Coach and GGX Instructor I Instruct and lead members through exercises guiding proper technique and form.
Supervisor
Arise Virtual Solutions
Temple, Fort Hood, Fort Hood, Texas
03.2016 - 02.2018
- Working from home Answering inbound calls for various clients on different products and services
- Utilized different systems and chat room, Benjamin Davila (254) 298- 3551; Contact: Yes
- Observe and assist in monthly membership orientation sessions to communicate benefits clearly and completely and answers specific benefit questions
- Accurately interprets benefit information
- Assist members with access to care, choosing providers, and scheduling appointments within Scott & white system according to access to care standards and guidelines
- Correspond with members via phone and/or mail with regard to provider directories, ID cards, billing inquiries, benefits, eligibility, and claims
- Accurately document phone log records for each inquiry with appropriate messaging
- Receives insurance information; notifies appropriate Health Plan departments in a timely manner
- Obtain information and responds to questions regarding third party liability and acts as liaison to vendors in accordance with established policies and procedures
- Acts as liaison between member and both Prescription Services and billing to resolve issues in a courteous manner
- Assist members with complaints, grievances and questions within stated guidelines via the telephone or in person
- As needed, refer complaints to the appropriate individual(s) for a timely response, or communicates the Health Plan's response when able to do so
- Assist in arranging appeal hearings (court reporter, member, or representative, member representative, physician, and medical director within set guidelines and time frames., Patricia VanRaalte - 254-288-8935; Contact:Yes Pay Grade: GS - 0769 – 4; Salary: $28,421.00 per year; Hours per week: 40
- Working under minimal supervision, expertly brief Soldiers (AD, USAR, NG, WTU, CBHCO), Command, and family members on administrative requirements for PDES medical evaluation board (MEB)
- Prepare case files for Soldiers undergoing Pre-MEB and/or MEB/PEB process to include booking physical exam, consults/referrals, and formal notification to Command
- Request and compile required administrative documents
- Maintain clinic convenience files
- Daily use, data input, and maintenance of MEBITT and Pre- MEB database in accordance with applicable policies and guidance
- Daily use of CRDAMC computerized appointment system and medical records - AHLTA and CHCS
- Serve as Soldier and Command POC while Soldier is in administrative phase
- Ensure accuracy and completeness of adminstritve file; ensures medical records are received and updated
- When complete, turn case file over to Lead PEBLO to assign as applicable
- Coordinate daily with CRDAMC medical clerks, providers, PEBLOs, civilian providers and agencies, Commands, and other internal and external customers as applicable
- Answer non-technical questions concerning appointment and provides standardized preparatory instructions for routine procedures or refers to appropriate staff, as required
- Under the direction of Lead PEBLO, prepare formal medical board proceedings on DA Form 3947 which requires knowledge and comprehension of medical terminology, narrative summaries, profiling restrictions, and applicable regulations, policies and procedures
- Update and prepare profiles for signature of profiling officer
- Constant interaction and coordination with Command and Nurse Case Managers to include Warriors in Transition Brigade Command and Cadre
- Coordinate initiation of Orders for CBHCO, USAR and NG Soldiers needing medical boards
- Coordinate and refer Soldiers to VA, AW2, and Social Security representatives as required
- Review computer listings daily for no-shows/canceled appointments and enters information into database; notifies Command as applicable
- Serve as a patient liaison between the Medical Treatment Facility (MTF) medical staff and physicians at other Department of Defense medical facilities in the region who are requesting MEBs specialty medical care at our MTF
- Assist clerks and others with problems as they arise and provides orientation, instruction (if necessary), and training in the PDES system to include performing a variety of technical and organizational support duties
- Serve as a Team player always realizing mission and vision of the organization
- Operate a personal computer daily to input, store, retrieve, and manipulate data
- Use various software programs to create database files, retrieve reports, rosters, prepare reports, develop forms, and etc
- Responsible for data entry and backup
- Gathers data for analysis and/or briefings
- Use word processing programs to prepare correspondence and forms (messages, letters, reports, memorandums, etc.) in final form from verbal instructions, recordings or rough drafts
- Use operator manuals and established procedures to resolve operating problems
- Assure proper formats, grammar, spelling, punctuation, and capitalization
- Review, assemble, and arrange material in proper format and make appropriate distribution., : Irma Garcia- 254-526-3315; Contact:Yes Salary: $10.34 per hour; Hours per week: 40
- Greet Soldiers and internal/external customers coming in to Medical Boards
- Section
- Assist customers with sign in and refer to appropriate medical evaluation board (MEB) staff
- Perform a variety of record keeping and miscellaneous clerical duties in support of the MEB process and within the regulatory parameters of AR 635-40 and AR 40-501
- Receive telephone calls from Soldiers, providers, internal and external customers seeking information in reference to medical boards processing or status
- Ensure questions are answered within HIPPA and any other policy or guideline
- Query callers as to the specific nature of information required; obtains information and routes calls to appropriate personnel as required
- Apply knowledge of various clinics, access to care standards, services, and personnel available to make appointments at Darnall Army Community Hospital (DACH), Brooke Army Medical Center (BAMC), and Wilford Hall U.S
- Air Force Medical Center (WHAFMC) to facilitate completion of the MEB process
- Schedule MEB Soldier appointments as applicable; maintain suspense files for appointments not yet available
- Appointments may include physical exam, specialty clinic, outpatient referrals, ACAP, VA, narrative summary or addendum appointments, and PEBLO counseling appointments
- Operate a personal computer using multiple software and programs (i.e., MEB Internal Tracking Tool (MEBITT), word processing, database, spreadsheets; Composite Health Care System (CHCS), etc.) to request appointments, track appointments or MEB Soldiers' status
- Receive medical records and ensure that records contain the appropriate documents and forms
- Advise Soldiers of location and method of obtaining those records not provided
- Update records with current address and telephone numbers and other administrative data
- Support PEBLOs with physical exam booking, tracking and tracking
- Brief
- Soldiers, Command, and others Log and route distribution of
Independent Contractor
06.2015 - 12.2017
- Answer Inbound calls for customers calling with questions on products they have seen on TV or wanting to purchase those items
- Also take several different calls from a variety of clients.
contractor
ACD
03.2017 - 12.2017
- Answer Inbound calls taking pledges/donations for different client Programs
Group Fitness Instructor
TitanTotalTraining, T3
09.2016 - 10.2016
Group Fitness Instructor
Cove Fitness
Copperas Cove, Tx
03.2014 - 08.2016
- Owner: Denise Doyle
- I am certified in Les Mills BodyFlow and BodyStep
- Also a certified Personal Trainer helping people reach their goals in health, wellness and fitness.
Nutrition Services Dietary Technician
Metroplex Adventist Hospital
Killeen, Texas
02.2011 - 07.2011
- Director: Beverly Hodges (254)- 519-8172; Contact: Yes
- Perform duties to ensure that the nutritional needs of the patients are met
- Responsibilities include involvement with menu development, implementation, and compliance, maintenance of patients' department records, and communication with staff members throughout the hospital
- Make sure patient diet orders are updated on the office kardex and that diet preferences are updated per dietician request.
SWHP Customer Service Advocate
Scott & White Memorial Hospital
08.2010 - 02.2011
Patient Access Associate
Scott & White Memorial Hospital
Temple, Texas
12.2009 - 08.2010
- Supervisor: Diana Gonsalez (254) 724-5642; Contact:Yes Salary: $12,161 per year
- Hours per week: 16
- Assign beds for patients and performs intra- and inter- facility patient transfers based on physician orders, diagnosis, procedure and/or hospital service
- Review and monitor bed boards to determine patient volume and resource availability as well as notify the supervisor and nursing staff of any serious changes in bed status throughout shift
- Facilitate transfer of patients in-house and inter-facility, or hospital to hospital to ensure that patients are moved efficiently and according to the needs of the patient and/or floor; ensuring that critical transfers are given priority in accordance with federal and state law
- Maintain integrity of hospital census by placing admits and observations in bed using correct status and performing status transfers in a timely manner
- Build Day Surgery cases on SMS ensuring correct status, patient guarantor, date, etc
- Is entered
- Immediately attach HAR and/or face sheets to patient file for service representatives
- Secure patient folders for face sheets when Day Surgery adds on unscheduled admissions
- Enter all "stat" room cleans for all hospital beds and notifies housekeeping supervisor in a timely manner.
Medical Support Assistant
Carl R. Darnall Army Medical Center
02.2008 - 01.2010
Medical Clerk/ Medical Boards Section
TMI Management
09.2006 - 02.2008
Education
Bachelor Degree - Nutrition Science, Dietetics
School
Bachelors - undefined
Bachelors - Nutrition Science-Dietetics
Kaplan University
Career Diploma - Fitness & Nutrition
Penn Foster
Associates - Applied Science Health Information Technology
Devry University, HIT
Business Administration, Business Computer Programming
Central Texas College
ISSA Certified Personal Trainer and CPR/AED Certified ISSA Certified Fitness Nutrition Specialist - undefined
Associates - Applied Science in Health Information Technology
CPT-4/HCPCS/ICD-9 (10/20/2007) Coded and audited disease and injury diagnosis using 3M coder. Prerequisite for degree plan at Devry for HIT. Completed course credit hours for basic training in ICD-9, CPT 4, and HCPCS (Medicare - undefined
Med-Trans Medical Transcription course. Doing - undefined
Kaplan University
undefined
Devry University
high school diploma - undefined
American proprietary institute
2006
Skills
- Safety and Emergency Procedures
- Class Organization
- File Management
- Administrative Support
Timeline
Group fitness coordinator
Crunch fitness Killeen
10.2020 - Current
Group X Instructor
Small Group Training, Crunch Fitness
08.2018 - Current
Instructional Aide
SC Lee Junior High
08.2018 - 11.2018
contractor
ACD
03.2017 - 12.2017
Personal Trainer/GFX Instructor/Bootcamp/Golds
Golds Gym
10.2016 - 07.2018
Group Fitness Instructor
TitanTotalTraining, T3
09.2016 - 10.2016
Supervisor
Arise Virtual Solutions
03.2016 - 02.2018
Independent Contractor
06.2015 - 12.2017
Group Fitness Instructor
Cove Fitness
03.2014 - 08.2016
Nutrition Services Dietary Technician
Metroplex Adventist Hospital
02.2011 - 07.2011
SWHP Customer Service Advocate
Scott & White Memorial Hospital
08.2010 - 02.2011
Patient Access Associate
Scott & White Memorial Hospital
12.2009 - 08.2010
Employee Services Coordinator
Bright Horizons
10.2009 - 08.2019
Medical Support Assistant
Carl R. Darnall Army Medical Center
02.2008 - 01.2010
Medical Clerk/ Medical Boards Section
TMI Management
09.2006 - 02.2008
Bachelor Degree - Nutrition Science, Dietetics
School
Bachelors - undefined
Bachelors - Nutrition Science-Dietetics
Kaplan University
Career Diploma - Fitness & Nutrition
Penn Foster
Associates - Applied Science Health Information Technology
Devry University, HIT
Business Administration, Business Computer Programming
Central Texas College
ISSA Certified Personal Trainer and CPR/AED Certified ISSA Certified Fitness Nutrition Specialist - undefined
Associates - Applied Science in Health Information Technology
CPT-4/HCPCS/ICD-9 (10/20/2007) Coded and audited disease and injury diagnosis using 3M coder. Prerequisite for degree plan at Devry for HIT. Completed course credit hours for basic training in ICD-9, CPT 4, and HCPCS (Medicare - undefined
Med-Trans Medical Transcription course. Doing - undefined
Kaplan University
undefined
Devry University
high school diploma - undefined
American proprietary institute
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