Toni Long
Ashley
Summary
Dedicated professional with a focus on customer service and problem-solving. Proven ability to thrive in fast-paced environments, ensuring high standards and satisfaction.
Self-motivated individual with a strong sense of responsibility. Experienced in teamwork and collaboration, skilled at multitasking and maintaining organization to deliver exceptional results in diverse settings.
Overview
19
19
years of professional experience
Work History
Lead
Dollor General
Ovid, MI
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Dietary Cook
Ashley Care Center
Ashley MI
09.2024 - 06.2026
- Prepared nutritious meals following dietary guidelines and resident preferences.
- Managed food inventory, ensuring freshness and compliance with health standards.
- Assisted in menu planning to accommodate dietary restrictions and seasonal ingredients.
- Trained new staff on kitchen procedures and safety protocols for food handling.
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
Housekeeper
Ashley Care Center
Ashley, MI
09.2023 - 06.2026
- Supervised daily cleaning operations to ensure a hygienic and safe environment for residents.
- Trained and mentored new staff on best practices in sanitation and cleaning protocols.
- Developed efficient cleaning schedules that optimized workflow and reduced downtime.
- Conducted regular inspections to maintain high standards of cleanliness and compliance with health regulations.
- Collaborated with nursing staff to address specific housekeeping needs for resident care areas.
- Resolved operational issues promptly, enhancing overall service delivery and resident satisfaction.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Deli Clerk
Kroger
St. Johns MI
06.2016 - 11.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Prepared deli products according to safety standards and quality guidelines.
- Maintained cleanliness and organization of deli area, ensuring compliance with health regulations.
- Assisted in inventory management, tracking stock levels and placing orders as needed.
- Collaborated with management to develop promotional displays, increasing product visibility and sales.
- Monitored equipment functionality, performing regular maintenance to ensure optimal operation and safety standards.
- Greeted customers at counter to fulfill requests and answer questions.
Grocery Stocker
Kroger
Saint Johns, MI
06.2016 - 11.2023
- Stocked shelves efficiently to maintain product availability and organization.
- Assisted customers in locating products, enhancing overall shopping experience.
- Monitored inventory levels and communicated restock needs to management promptly.
- Trained new staff on stocking procedures and safety protocols, ensuring compliance.
- Coordinated with team members to optimize stock rotation, minimizing waste and spoilage.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
Team Member
Zimmer Biomet
Warsaw IN
12.2014 - 05.2017
- Operated advanced medical equipment, ensuring compliance with safety and quality standards.
- Collaborated with cross-functional teams to streamline production processes and enhance workflow efficiency.
- Trained new team members on operational protocols and best practices for optimal performance.
- Monitored inventory levels, coordinating with suppliers to maintain adequate stock for production needs.
- laser welding
- laser etching
- assembly sterile and non sterile
- sterile cleaning and inspection
- mold injection
- packaging sterile and non sterile parts
Warehouse Worker
Zimmer Biomet
Warsaw, IN
03.2012 - 02.2014
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Conducted inventory checks to ensure accurate stock levels and minimize discrepancies.
- Assisted in training new staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced workflow and reduced handling time.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Housekeeper
Hampton Inn By Hilton
Warsaw, IN
10.2011 - 03.2012
- Implemented inventory management techniques for cleaning supplies, ensuring availability and cost-effectiveness.
- Participated in safety training initiatives, promoting a culture of safety among housekeeping team members.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Call Center Representative
Quest Software
St. Johns
04.2007 - 09.2011
- Utilized CRM software to track interactions, ensuring accurate record-keeping and timely follow-up on customer requests.
- Led team meetings to discuss performance metrics and strategize on achieving departmental goals effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
High School Diploma -
Ashley High School
Ashley, MI04-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Calm under pressure
Timeline
Dietary Cook
Ashley Care Center
09.2024 - 06.2026
Lead
Dollor General
11.2023 - Current
Housekeeper
Ashley Care Center
09.2023 - 06.2026
Deli Clerk
Kroger
06.2016 - 11.2023
Grocery Stocker
Kroger
06.2016 - 11.2023
Team Member
Zimmer Biomet
12.2014 - 05.2017
Warehouse Worker
Zimmer Biomet
03.2012 - 02.2014
Housekeeper
Hampton Inn By Hilton
10.2011 - 03.2012
Call Center Representative
Quest Software
04.2007 - 09.2011
High School Diploma -
Ashley High School