Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Toni Marano Roman

Davenport,FL

Summary

Proven expertise in patient coordination and HIPAA compliance, honed at Dermatology Center of Atlanta, showcases my ability to streamline surgery scheduling and enhance patient care. Adept at insurance verification and maintaining confidentiality, I excel in fast-paced environments, improving office efficiency and patient satisfaction. My compassionate approach and organizational skills drive positive outcomes and operational excellence. I'm an Attentive Surgery Scheduler familiar with ICD-10 coding, EMA and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. I'm also focused on maintaining smooth and efficient scheduling services.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Medical Phone Triage/Surgery Scheduling Coordinator

Dermatology Center of Atlanta
08.2017 - 07.2024
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Coordinated with Mohs facilities to set up surgeries.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Answered phone calls and messages for all physicians at the medical facility, scheduling appointments, and handling patient inquiries.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Placed new supply orders, and managed inventory.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

Medical Assistant

North Atlanta Dermatology
09.2008 - 08.2017
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Prepared lab specimens for diagnostic evaluation.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.

Medical Assistant

North Chattahoochee Family Physicians
09.2007 - 09.2008
    • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
    • Sanitized, restocked, and organized exam rooms and medical equipment.
    • Documented vital signs and health history for patients in clinic and hospital environments.
    • Obtained client medical history, medication information, symptoms, and allergies.
    • Performed medical records management, including filing, organizing and scanning documents.
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Implemented care and efficiency improvements to support and enhance office operations.
    • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
    • Measured patient pulse oximetry.
    • Taught patients about medications, procedures, and care plan instructions.
    • Prepared lab specimens for diagnostic evaluation.
    • Obtained and documented patient medical history, vital signs and current complaints at intake.
    • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
    • Collected and documented patient medical information such as blood pressure and weight.
    • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
    • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
    • Measured patient spirometry.
    • Oriented and trained new staff on proper procedures and policies.
    • Helped improve patient outcomes by educating and advising on relevant treatments and care.
    • Completed EKGs and other tests based on patient presentation in office.

Front/Back Office Supervisor

Comprehensive Orthopedic Group
10.2006 - 08.2007
    • Developed and updated calendars to schedule team and customer meetings.
    • Maintained inventory for back-office supplies, computers and work-stations.
    • Performed database management and analysis of business functions and processes.
    • Organized office operations, leading daily activities and controlling correspondence.
    • Improved employee and client retention rates through active communication and problem-solving efforts.
    • Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
    • Scheduled and led regular meetings with staff to review progress and acknowledge achievements.
    • Ordered office supplies and maintained supplier contacts in database.
    • Liaised with vendors to plan and schedule services.
    • Designed and implemented office policies and enforced standards.
    • Supervised clerical staff to guide overall strategic direction.
    • Managed invoices from vendors to assist accounting department in reducing annual expenses.
    • Worked with IT department to address technology issues and shortfalls.

Medical Assistant

ENT and Allergy Associates
10.2002 - 10.2005
    • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
    • Sanitized, restocked, and organized exam rooms and medical equipment.
    • Obtained client medical history, medication information, symptoms, and allergies.
    • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
    • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
    • Performed medical records management, including filing, organizing and scanning documents.
    • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
    • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
    • Taught patients about medications, procedures, and care plan instructions.
    • Explained procedures to patients to reduce anxieties and increase patient cooperation.
    • Prepared lab specimens for diagnostic evaluation.
    • Obtained and documented patient medical history, vital signs and current complaints at intake.
    • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
    • Collected pertinent data and calculations to aid physician in interpreting results.
    • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
    • Helped improve patient outcomes by educating and advising on relevant treatments and care.

Education

CMA - Medical Assisting

Sanford-Brown Institute - White Plains
East White Plains, NY
10.2001

High School Diploma -

Herbert H. Lehman High School
The Bronx, NY
06.1992

Skills

    • Insurance Verification
    • HIPAA Compliance
    • Procedure scheduling
    • Patient coordination
    • Educating patients
    • Calendar Management
    • Office Administration
    • Data entry proficiency
    • Patient Relations
    • Maintaining confidentiality
    • Verifying insurance
    • EHR systems expertise
    • EMR Updating
    • Updating charts
    • Following up with patients
    • Obtaining authorizations
    • Schedule Coordination
    • Checking in patients
    • Payment Collection
    • Call triaging
    • Medical terminology knowledge
    • Complaint Handling
    • Call Management
    • Appointment Scheduling
    • Attention to Detail
    • Phone and Email Etiquette
    • Healthcare coding
    • Physician assistance
    • Multitasking and Organization
    • Records Management
    • EMR Software
    • OSHA Compliance
    • ICD-10 Coding
    • Workload Management
    • Payment collection and processing
    • Patient Flow
    • Computer Skills
    • Problem-Solving
    • Medical Records Maintenance
    • Patient Demographics
    • Appointment Coordination
    • Patient Registration
    • Appointment management
    • Clinical Medical Assistance
    • Reception Management
    • Medical Procedures
    • Clinical Documentation
    • Schedule Management
    • Understanding of medical ethics
    • Patient Scheduling
    • Billing and coding
    • Managing patient records
    • Biohazard Waste Disposal
    • Specimen Collection
    • Transcription
    • Medical Terminology
    • Medical Records Management
    • Patient Screening
    • Follow-up skills
    • Regulatory Compliance
    • Transcription of medical notes
    • Electronic Charting
    • Understanding of medical terminology
      • Patient Referrals
      • Patient Charting
      • HIPAA Regulations
      • Positive Attitude
      • Industry software applications
      • Insurance Billing
      • Patient Care
      • Emergency Procedures
      • Spreadsheet tracking
      • Medical Equipment Operation
      • Medical coding knowledge
      • Sterilization procedures
      • Patient Care Coordination
      • Vital signs monitoring
      • Appointment Setting
      • Referral Coordination
      • Medication preparation
      • Patient Flow Management
      • Phlebotomy
      • Patient-focused care
      • Indirect Patient Care
      • Procedure Assistance
      • Specimens collection and processing
      • Prioritizing stat orders
      • Electronic Health Records
      • Monitoring patient progress
      • Compassionate
      • Diagnostic Procedures
      • EMR / EHR
      • Vital Sign Monitoring
      • Insurance Claims
      • Immunization Administration
      • Sterilization techniques
      • Professional Bedside Manner
      • Equipment Sterilization
      • Knowledge of EKG rhythm interpretation
      • First Aid
      • OB/GYN procedures
      • Compassionate caregiver
      • Lab equipment calibration
      • Electrocardiographic rhythm recognition
      • pH testing
      • Diagnostic equipment expertise
      • Trustworthy companion
      • Orthopedic splints
      • Inventory and supply management
      • Medical terminology in English
      • Simple dressings
      • Sterile technique
      • Customer Service
      • Companionship and emotional support
      • Family Education
      • Chemical solution preparation
      • ICD-10 coding
      • Direct Patient Care
      • Electronic Medical Records
      • Lab Equipment Operation
      • CPR
      • Reliable team player
      • Wound care specialist
      • Adaptable
      • Reliable transportation

Certification

CCMA

Additional Information

References:

Dr. Kristin Magee 404-578-8449

Dr. Leslie Gray 404-667-8343

Tammy Senderhauf 404-606-9278

Debbie Love supervisor from North Atlanta Dermatology 470-955-3573


Timeline

Medical Phone Triage/Surgery Scheduling Coordinator

Dermatology Center of Atlanta
08.2017 - 07.2024

Medical Assistant

North Atlanta Dermatology
09.2008 - 08.2017

Medical Assistant

North Chattahoochee Family Physicians
09.2007 - 09.2008

Front/Back Office Supervisor

Comprehensive Orthopedic Group
10.2006 - 08.2007

Medical Assistant

ENT and Allergy Associates
10.2002 - 10.2005

CMA - Medical Assisting

Sanford-Brown Institute - White Plains

High School Diploma -

Herbert H. Lehman High School

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Toni Marano Roman