Summary
Overview
Work History
Education
Skills
Certification
Timeline
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TONI MARGOLIS

TONI MARGOLIS

Bonney Lake,WA

Summary

Professional program management professional with proven track record in leading complex projects and driving impactful results. Strong focus on team collaboration, ensuring dependable performance, and adaptability to evolving needs. Expertise in strategic planning, resource allocation, risk management, and stakeholder engagement, coupled with exceptional problem-solving and leadership abilities.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sr. Program Manager, Revenue Operations

Avalara
Seattle, WA
05.2022 - Current
  • Spearhead the strategy, planning, and execution of complex, enterprise-wide programs and initiatives across technical and non-technical functions, impacting 1,000 Sellers from Enterprise to SMB
  • Owned, developed, and launched an enterprise-wide selling and coaching platform, driving consistency, scalability, and performance across sales teams.
  • Own the full lifecycle of large-scale projects, from defining scope and objectives to delivery and performance measurement.
  • Direct cross-functional teams and oversee the identification, allocation, and optimization of resources to ensure on-time, on-budget execution.
  • Drive the end-to-end planning and execution of high-visibility domestic and international events with ranging budgets ($55k - $4M), managing all aspects including logistics, stakeholder alignment, attendee management, vendor management, and outcomes reporting.
  • Proactively monitor project health, manage risk, and implement course corrections to meet aggressive deadlines and evolving business needs.
  • Serve as the primary point of accountability for stakeholder communication—providing consistent, executive-level updates on strategy, progress, challenges, and key decisions.
  • Leverage deep knowledge of industry best practices and project management methodologies to ensure consistent delivery excellence.
  • Define and track success metrics, using performance data to recommend and implement process improvements and operational rhythm enhancements.
  • Lead recurring governance forums, including stand-ups, status meetings, and executive readouts, to ensure clear alignment and accountability at all levels.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
  • Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
  • Conducted risk assessments to identify potential issues early in the project lifecycle, mitigating potential delays or setbacks.
  • Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
  • Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
  • Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
  • Negotiated contracts with vendors, ensuring favorable terms and conditions for the organization''s needs.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
  • Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.
  • Reduced program costs through diligent budget management and identifying areas for cost savings.
  • Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.

Sr. Program Manager, T-Mobile For Business (TFB) - Business Core Operations

T-Mobile USA
01.2017 - 05.2022
  • Lead cross-functional program strategy and execution across employee enablement, operational excellence, and business channel growth for 20K+ frontline retail employees and business stakeholders.
  • Designed, launched, and led a Frontline Employee Feedback Program, driving Customer & Employee Advocacy across a 2,000-person salesforce.
  • Built and scaled a Solution Marketplace Learning Management Program, equipping employees with vendor and product knowledge to drive performance and engagement.
  • Developed and operationalized Change Management process flows for key operational programs, ensuring seamless adoption and execution across teams.
  • Architected and implemented TFB Career Tree, a comprehensive career progression framework across all segments, supporting employee development and retention.
  • Owned upkeep and evolution of TFB Resource Guide, a centralized repository of processes, policies, and contact directories critical to daily operations for all Sellers.
  • Created Project Management Playbook, including standardized templates, deliverables, timelines, and execution guides to ensure consistency and quality across initiatives.
  • Conducted gap analyses and risk assessments, removed roadblocks, and led optimization of end-to-end programs supporting over 20,000 Retail Mobile Experts.
  • Maintained oversight of program health, SLAs, and deliverables; produced executive-facing dashboards, trackers, and status reports for real-time performance visibility.
  • Led the development of Retail Sellers Champions Program, transforming frontline talent into subject matter experts in TFB through partnership with Marketing and Retail leadership.
  • Provided strategic planning and leadership enablement for 200-person Retail Development Manager team, ensuring alignment with business objectives and leadership approval.
  • Built and nurtured partnerships with leaders across all For Business sales channels and Corporate Groups to align and execute initiatives that maximize results.
  • Identified and led process improvement initiatives across business channels, driving gains in efficiency, scalability, and overall effectiveness.
  • Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
  • Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
  • Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
  • Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
  • Led process improvement initiatives by conducting thorough analyses of existing workflows, identifying bottlenecks and redundancies that hindered progress toward established targets.
  • Conducted risk assessments to identify potential issues early in project lifecycle, mitigating potential delays or setbacks.
  • Delivered engaging presentations to stakeholders at all levels, effectively communicating complex information in a clear and concise manner.
  • Developed comprehensive project plans, resulting in successful on-time delivery of multiple programs.
  • Mentored junior staff members, contributing to their professional growth and fostering a positive work environment.
  • Tracked and reported program results to customers and stakeholders to facilitate change management activities.
  • Enhanced team collaboration by implementing agile methodologies for better project execution and adaptability.
  • Championed continuous improvement initiatives within the organization, driving efficiency gains across all projects.
  • Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.
  • Increased customer satisfaction rates by implementing robust feedback mechanisms and incorporating client input into future program planning efforts.
  • Ensured compliance with industry regulations and organizational policies throughout the program lifecycle, mitigating potential risks or liabilities for the company.

Lead, Project Manager, Multi-Channel Marketing

Indegene, Inc.
04.2017 - 09.2017
  • Manage the successful development and completion of over 20 software projects with budgets ranging from $7k-$3.5M
  • Initiate digital software project operations, create financial infrastructure, and gather required documentation, including analyze, approve, and reconcile SOW, Change Request documents and third-party billing.
  • Accomplish program deliverables including all stages of agile project management: requirement gathering, design, QA, and development. Simultaneously managing timelines, budgets, project planning, stakeholder status communications, and manage internal resources.
  • Manage multiple concurrent agile project deployment teams in the delivery of client and business requirements from inception to completion.
  • Conduct user acceptance testing to ensure developed systems satisfy the needs of business clients as specified in the functional requirements by supporting development and software quality to ensure optimal progress and product stability for end users.
  • Monitor day to day program health and ensure project deliverables are on time and within budget. Compile and deliver periodic dashboards, trackers, and status reports for each project.

Project Manager, Enterprise Project Office

T-Mobile USA
Bellevue, WA
01.2015 - 01.2016
  • Managed multiple concurrent project deployment teams in the delivery of client and business requirements from inception to completion.
  • Ensured the development teams are practicing agile principles. Assisted in product demonstrations, retrospectives and resolve action items.
  • Assessed feasibility to deliver products efficient while applying T-Mobile business rules.
  • Formulated and circulated project schedules through defining activities, tracking sequences, resources, and estimation of duration. By continuing to confirm changing business requirements, project scope, objectives, milestones, and deliverables.
  • Coordinate and manage project reporting and schedule planning and tracking. Results and status updates communicated to Executive Stakeholders, clients, and project teams on deliverable alignment.
  • Record all requirements, resource constraints, risks analysis and launch limitations for the development of device applications.
  • Validate prepared statement of work, RFIs and RFPs per project objectives and manage vendor against stated deliverable and communications and ensure compliance with company standards and values.
  • Monitor day to day program health and ensure project deliverables are on time and within budget. Compile and deliver periodic dashboards, trackers, and status reports for each project.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Program Manager, T-Mobile for Business - Sales Operations

T-Mobile USA
Bellevue, WA
01.2012 - 01.2015
  • Successful launch and training of the Enterprise -wide Business Channel Commission payment processing software impacting 3,000 internal sellers. Strategic implementation project resulting in accurate and timely payouts, improved customer experience and decreased escalations from clients.
  • Led successful cross functional teams to develop end to end initiatives for driving specific Business channel metrics, created operational efficiencies, and delivering best business practices.
  • UAT and Principal validator, implemented robust modifications to test and production environments for systematic improvements, security measures and compensation structure.
  • Project Planner- provided daily technical support, insight, and guidance to Analyst staff. Managed and assigned deliverables, timelines, and project expectations with team. Provided detailed future project plans to team members to reduce resource constraints.
  • Drove and developed a comprehensive incident management ticketing tracking system. This provided status and trending reports, documenting innovative problem-solving recommendations and risk analysis provided to all key stakeholders and senior leadership.
  • Proactively identify and recommend improvements to standard processes and procedures.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Education

Some College (No Degree) - Business Administration – DNC

University of Phoenix
Seattle

Skills

  • Strategic program execution
  • Strategic development
  • Risk management assessment
  • Change Management
  • Conflict resolution through negotiation
  • Operational efficiency enhancement
  • Strong team leadership
  • Event execution skills
  • Scope management
  • Project cost management
  • Implementation planning
  • Agile methodology
  • Work breakdown structure (WBS)
  • Requirements gathering
  • Deployment plans
  • Contingency planning
  • MS Office Suite
  • Smartsheet
  • Jira
  • Confluence
  • AHA Database
  • Gong

Certification

  • Prosci - Change Management Practitioner
  • PMI - Project Management Professional (PMP)-Exam Preparation
  • PMI - Agile Certified Practitioner Training
  • Skill Success - Complete SQL Database Training
  • Skill Success - Agile Project Management: Scrum
  • Skill Success - Scrum Advanced Software Dev & Program Mgmt.
  • LinkedIn Learning - Agile Project Management with Jira
  • LinkedIn Learning - Project Manager to Project Motivator
  • LinkedIn Learning - Project Management: Internal Project
  • LinkedIn Learning - Change Management Foundations

Timeline

Sr. Program Manager, Revenue Operations

Avalara
05.2022 - Current

Lead, Project Manager, Multi-Channel Marketing

Indegene, Inc.
04.2017 - 09.2017

Sr. Program Manager, T-Mobile For Business (TFB) - Business Core Operations

T-Mobile USA
01.2017 - 05.2022

Project Manager, Enterprise Project Office

T-Mobile USA
01.2015 - 01.2016

Program Manager, T-Mobile for Business - Sales Operations

T-Mobile USA
01.2012 - 01.2015

Some College (No Degree) - Business Administration – DNC

University of Phoenix

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