Toni-Marie Farrell
Yonkers,NY
Summary
Highly qualified professional with proven success in working with customers and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
State Licensed Realtor
Grand Lux Realty – Cerrone
04.2019 - Current
- Interview clients to determine what kind of properties they are looking for, and conduct custom searches for available properties to match client’s criteria
- Coordinate appointments to show homes to prospective buyers
- Accompany buyers during visits and inspections of property, advising them on the suitability and value of the homes they are viewing
- Collaborate with clients, lenders, and attorneys to ensure smooth transactions
- Utilize digital marketing strategies and open houses to promote listings and attract potential buyers
Call Center Representative - Client Success Helpdesk Associate
Cisive
05.2022 - 08.2023
- Handled a heavy volume of inbound calls, emails, and chats working in a work queue environment
- Achieved first contact resolution, whenever possible
- Worked closely with internal teams to provide quick resolution to issues beyond first contact resolution
- Partnered with internal teams to troubleshoot and resolve client issues
- Maintained accurate record of contacts and interactions
- Maintained applicant / client privacy in compliance with all applicable laws
- Created positive relationships with contacts to ensure satisfaction and retention
Customer Service/Box Office Representative
Westchester Broadway Theatre
07.2018 - 03.2020
- Greeted customers in a positive, enthusiastic manner over the phone and in person
- Responsible for making reservations using Provenue computer program, handing out tickets, selling gift certificates and subscriptions
- Handled all incoming correspondence and worked with my manager to answer and resolve customer questions and issues in a timely manner
- In charge of generating reports of all ticket sales and submitting them to management daily
- Prepared, updated, and distributed seating charts to management
- Managed cash handling of box office register for customers and close out after performances
- Trained new hires for box office procedures
Education
Master of Science in Education -
Long Island University
Dobbs Ferry, New York09.1993
Bachelor of Science in Journalism & Media -
Mercy College
Dobbs Ferry, New York02.1991
Skills
- Customer Service
- Sales
- Negotiation
- Call center experience
- Understanding Customer Needs
- Follow-up skills
- Technical Support
- Data Entry
- Live chat support
- Multi-line phone talent
References Available
Available Upon Request
Timeline
Call Center Representative - Client Success Helpdesk Associate
Cisive
05.2022 - 08.2023
State Licensed Realtor
Grand Lux Realty – Cerrone
04.2019 - Current
Customer Service/Box Office Representative
Westchester Broadway Theatre
07.2018 - 03.2020
Master of Science in Education -
Long Island University
Bachelor of Science in Journalism & Media -
Mercy College
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