Toni McDonald
Corporate Trainer
Houston,TX
Summary
Successful Trainer skilled at developing, implementing and optimizing onsite and remote training programs. Seeking to use transferrable skills from 20+ years of classroom and virtual teaching, data-driven curriculum planning, management, multitasking, and organization in corporate training. Successfully integrating multimedia strategies to diversify instruction and maximize success. Authoritative and clear communicator with enthusiastic style, outstanding interpersonal skills and insightful approach.
Overview
21
21
years of professional experience
Work History
Operations Assistant & Accounts Receivables
Sprint, GFL Environmental
Houston, TX
07.2022 - 07.2023
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Trained and supervised employees on office policies and procedures.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Managed day-to-day department operations with effective workflow coordination.
- Provided interoffice mail for 5+ locations around Houston and Baytown areas.
- Contributed to development of operational procedures to improve efficiency and accuracy for 3 locations.
- Performed wide-ranging administrative, financial and service-related functions.
- Prepared and mailed invoices to 100+ customers, processed payments, and documented account updates.
- Prepared financial statements to provide results of operations, financial position and cash flow.
Educator
Cypress Fairbanks Independent School District
Houston, TX
08.2002 - 05.2022
- Delivered educational instruction both in-person and virtual for 100+ learners.
- Built relationships and communicated with parents to provide best learning environment for students and adults.
- Conducted specialized instruction for students where English is their second language.
- Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
- Planned, organized, and executed 2 competitions in district and around Texas
- Managed multiple classroom environment within primary and secondary settings
- Responsible for creation of lesson plans and course materials for in-person and virtual delivery
- Developed effective training manuals, modules and teaching aids.
- Created training programs and instructional materials to further educate personnel.
- Monitored student progress and adjusted instruction to meet individual needs.
- Assessed student performance and provided feedback to facilitate student success.
- Developed and implemented engaging lesson plans to keep learner attention.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Managed individualized instruction plans utilizing variety of strategies and methods
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Provided assistance to faculty and staff by teaching classes, conducting orientation programs and issuing transcripts.
- Mentored teachers through 3 teacher certification programs.
Education
Associate of Applied Science - Culinary Arts
The Art Institute of Houston
Houston, TX 01.1997 - 05.1999
Bachelor of Arts - Political Science/Pre-Law
The University of Houston
Houston, TX 01.1993 - 05.1997
Skills
Organizational skillsBuilding RelationshipsProficient in Microsoft Office
Performance monitoring
Training program development
Training material development
Workshop coordination
Curriculum Creation
Course planning
Timeline
Operations Assistant & Accounts Receivables
Sprint, GFL Environmental
07.2022 - 07.2023
Educator
Cypress Fairbanks Independent School District
08.2002 - 05.2022
Associate of Applied Science - Culinary Arts
The Art Institute of Houston
01.1997 - 05.1999
Bachelor of Arts - Political Science/Pre-Law
The University of Houston
01.1993 - 05.1997